Supervisor, Wyndham Rewards

Wyndham Hotels & Resorts is now seeking a Supervisor, Wyndham Rewards to join our team in Saint John, New Brunswick.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

We have a full-time opportunity for an experienced and dynamic Supervisor in our Wyndham Rewards Department. Wyndham Rewards is a points-based program that rewards guests for staying at our participating hotels and vacation rentals. Wyndham Rewards provides Count on Me service for more than 100,000,000 active members and franchisees. Our Wyndham Rewards Team Members respond to our global customers through phone calls and email communication.

The Wyndham Rewards Supervisor motivates and develops team members to meet and exceed goals and drive performance results through active mentoring, coaching and development. You will ensure quality and consistent Count on Me service to our members. As a member of our leadership team, you will be responsible to uphold our Business Principles which support a positive work environment.

What You'll Do

• Provide leadership, guidance, direction and motivation to direct reports to enhance overall team member/department performance
• Coach, motivate, and monitor team members’ performance to promote continual development of Wyndham Rewards Team.
• Promote a professional working environment.
• Monitor Real Time call volume and department performance and address issues, as needed.
  
  

You'll be successful if you have

• Ability to build collaborative, working relationships
• Promote open communication and welcome opportunities for feedback for supporting and developing your team
• Results-driven and committed to establishing exceptional customer experiences
• Data-oriented and creative problem-solving ability
  
  

Required Qualifications/Experience

Our ideal candidate will have a demonstrated three (3) years’ experience in a leadership role, post-secondary education and/or previous experience in the hospitality industry.

Company Overview

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA

Employment Status: Full-time