Information Technology Specialist

Job Summary

An IT Systems Specialist shares responsibility, with the other members of the Technical Services Team, for the ongoing administration of all district network systems. The work requires a high level of technical and analytical skill and includes the development and maintenance of related IT solutions. The work is accomplished in direct consultation with other members of the Technical Services Team, in particular the Information Technology Supervisor, Information Technology Manager and, on occasion, with other departments.

The work involves the installation, administration, and maintenance of all district network systems and related computer equipment. The Technical Services team will decide collectively on the division of the existing workload based on areas of expertise. Each IT Systems Specialist will be responsible for maintaining user network access. Work also involves, as necessary, the installation, maintenance and repair of various related networking equipment and computer hardware.

An IT Systems Specialist must be able to function effectively in often stressful and sometimes urgent situations without supervision or direction and must have a demonstrated ability to know when to request assistance from other members of the Technical Services team as well as other tech support contacts and services.

It is understood that an IT Systems Specialist, because of the high level of access to confidential and personal information, will maintain the highest level of confidentiality in all activities.

The position is open for bid from *current* CUPE employees *only* & external applicants.:

POSITION : This position is permanent.

HOURS OF WORK : 40 Hrs/wk: Twelve-month position.

WAGE RATE : As per C.U.P.E Local 4165 Agreement $33.82

Qualifications Required

Grade 12 plus, Microsoft certification or equivalent training and experience.

Demonstrated competency in the fundamentals of network planning, mobile devices, installation, administration and maintenance.

Minimum 2 years experience in a similar position or demonstrated equivalency

Minimum of two years demonstrated successful experience in one or more of the current district standard network operating systems.

Valid Class 5 driver’s license

Training or experience with Citrix would be an asset.

Must Have The Ability To

Minimum 2 years experience in f networking environments

Advanced knowledge of Windows operating systems and IOS.

Strong analytical skills required to assess computer, network or software-related problems and devise solutions often with urgent need.

Strong independently motivated study skills – essential not only for keeping up with a constantly changing field but also for identifying solutions to current and future needs.

Strong team player with good project planning skills.

Excellent troubleshooting skills plus a demonstrated ability to make decisions and take action quickly and decisively in both independent and team endeavours.

Future thinker who likes the challenges of new and changing technologies and keeps focus on long-term vision.

Dedicated to customer service, complemented by strong interpersonal and communication skills.

Ability to plan work schedules and set work priorities in alignment with district goals and standards.

Adaptable, lifelong learner.

Good organizational and administrative skills.

Is trustworthy, a self-starter and an independent worker. Has proven ability to function well and work consistently without direction or supervision in often stressful and sometimes urgent situations.

Is prepared to travel throughout the district on an ongoing and as needed basis.

Responsibilities And Duties

Responsible for the day to day monitoring, maintenance, backup and documenting of all district network functions and activities in their assigned zones/areas as well as other zones/areas – e.g. when covering for absent colleagues.

Responsible for maintaining continuity in assigned specialty areas such as firewall, web server and software licensing.

Responsible for work schedule and time/resource management.

Works with other IT Systems Specialists to plan and assign team level work, to provide direction to each other, and to check work in progress and upon completion.

Technical contact for all assigned schools and other zonal facilities.

Responsible for zonal hardware and software assessment, recommendation, and purchasing.

As a member of the Technical Services Team, researches designated and shared business systems, operations, and data needs, and makes recommendations for deployment of automated/technical solutions.

Collectively, with other team members, responsible for needs assessment for new district hardware placement and distribution.

In response to both important and urgent requests for assistance from network users, sets job priorities according to departmental standards, then troubleshoots issues accordingly and records significant related data in appropriate departmental tracking formats.

In consultation with various district administrators and network users, designs and plans specific network related or other projects and presents these to the full department for approval to implement.

Relies on facts and relevant information, rather than personal bias or opinion, to make good systems management decisions.

Sets up, installs, configures and, as required, upgrades assigned networks in conjunction with the rest of the team, or as part of a specific project.

Performs diagnostic and repair services on various network and computer hardware, as required.

Other related duties as assigned.

All applications must be submitted through Make Future to be considered for the position. Applications should include a cover letter, resume, certificates and at least three (3) professional references, preferably from current supervisors. When applying for positions it is the responsibility of the applicant to provide details of their qualifications. Please include copies of all relevant certificates or diplomas.

The successful applicant will be subject to the terms of the Criminal Records Review Act. Only short-listed candidates will be contacted.

For more information about this posting please contact Amanda Skene, HR Coordinator. [email protected]