Learning Ops&Customer Care Co-op/Intern

Job Description

Position: Learning Operations & Customer Care Co-op/Intern

Number of Position(s): 3

Duration: 4 Months

Date: January 6th to April 25th, 2025

Location: Hybrid in Ottawa, Canada

The team you'll be a part of

In this role, you will leverage your problem-solving skills daily, ensuring each learner has the proper resources to help them succeed on their educational journey. While understanding the back-end operations that fuel NI Learning Services as an internationally recognized certification program, you will understand the importance of immediate and efficient service, critical thinking, and a positive attitude through analytical projects, systems management, and creative application. You will also be exposed to a dedicated team passionate about education and helping all learners succeed.

Education Recommendations

Currently a candidate for a bachelor’s degree or diploma in Business, Administration, Management, or Marketing with an accredited school in Canada.

How You Will Contribute And What You Will Learn

As part of the team, you will:

• Respond to information requests from customers and employees utilizing multiple applications.
• Assist with website editing and other marketing-related tasks.
• Assist with Excel and or PowerBI report generation for the management team.
• Recommend and implement business process improvements.
• Some User Acceptance testing (UAT) of new tools and processes.
  
  

Key Skills And Experience

You have :

• Background in Administration, Management
• Excellent written and verbal communication skills
• Fluency in English
  
  

It would be nice if you also had:

• Proficiency in Microsoft Excel
• Superb multi-tasking skills needed
• Very detailed oriented
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program
  
  

The above benefits exclude students. Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role)

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

About The Team

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.