IT Service Center Technician(Brock)

Leclerc is a family business with 117 years of experience, tradition and know-how passed down from people with heart. Thanks to our 1,900 employees in nine plants in Canada and the United States, we are constantly innovating to exceed the expectations of both small and large appetites.

Working at Leclerc means...

• Working in a family business
• Evolving in a clean, temperate environment with the latest technology
• Starting a new job with paid and adapted training
• Benefit from a complete benefits program (drug and dental insurance, 1 week of sick leave [conditions apply], telemedicine, group RRSP with employer participation and more)
• Save on our delicious products and discover exclusive novelties
• Take advantage of job security and opportunities for advancement within the company
• Integrate a rich company culture (Christmas, birthday and maternity gifts, use of the Poka platform and more)
  
  

Function Summary

Under the supervision of the IT Senior Director of Information Technology, the IT Service Center Technician is responsible for providing effective and courteous operational IT support to users as well as participing in maintaining the organization's network and system infrastructure.

Responsibilities

• User Support:
• Track escalated tickets in the internal ticketing system.
• Collaborate with external partners providing IT support services.
• Handle urgent requests received via phone or escalated quickly.
• Attend weekly production meetings (Tier 3) as needed.
• Assist users with commercial software usage.
• Actively contribute to internal and user-related projects.
• Work Tools Management:
• Configure, reconfigure, update and secure computers.
• Manage industrial equipment (scanners, printers, forklift computers).
• Maintain printers and manage print queues.
• Support mobile tools (tablets, smartphones).
• Manage equipment for conference rooms and display screens.
• Manage telephony (consoles, phones, voicemail boxes).
• Equipment Management:
• Maintain an adequate stock of IT equipment and supplies.
• Handle installation, receipt, shipping, and relocation of equipment.
• Track repairs and manage critical equipment.
• Plan preventive maintenance for equipment.
• Keep IT storage areas in good condition.
• Document equipment, software, and procedural details.
• Keep the inventory of all IT devices well maintain centre de services TI
• Network and System Infrastructure Maintenance and Support:
• Monitor and manage network equipment (switches, routers, gateways).
• Manage and maintain Internet connections, LAN, Wifi, , Troubleshoot and resolve network connectivity issues.
• Contribute to the optimization and updating of server operating systems.
• Monitor system and network performance to ensure availability and security.
• Collaborate with internal teams on infrastructure upgrade or expansion projects.
• Maintain Rack and IT cabinet in order (cabling management, documentation)
• Working on Wifi covert in case of trouble, including equipment replacement
• Hands On for IT and OT network with our expert
• Contact point for Infrastructure and OT int the plant
  

Skills And Abilities Required

• Completed vocational diploma (DEP) or college diploma (AEC) in IT support.
• 2 to 3 years of relevant experience.
• Experience with a ticketing system.
• A+ certification is desirable.
• Proficiency in Windows and M365 environments.
• Experience in the manufacturing sector is a plus.
• Exceptional customer service and teamwork skills.
• Good communications skills
• Quick and effective problem-solving abilities.
• Strong learning aptitude.
• Experience in a decentralized environment (multiple sites).
• Competence in workstation configuration and diagnostics.
• Knowledge of computer components (computers, printers).
• In-depth knowledge of Microsoft network environments.
• Familiarity with telephony and Apple products (iPad, iPhone) is a plus.
• Experience in network and system infrastructure maintenance and support.
  
  

Biscuits Leclerc is committed to recruiting and hiring the best candidates for all roles and is committed to integration and equal opportunity. Upon request, Biscuits Leclerc will provide suitable accommodations during the recruitment and hiring process to candidates with accessibility needs due to disability to ensure that the standards outlined in Accessibility for Ontarians with Disabilities Act (AODA) are upheld. If you require an accommodation during the application or interview process, please contact the HR responsible at 613-933-1710 ext: 3600