Treatment Coordinator

Docbraces Charlottetown & Docbraces Summerside has an exciting new full-time opportunity! We are looking for a talented Treatment Coordinator to join our Charlottetown, Summerside, PE team. Canadian Orthodontic Partners provides support services to Docbraces Charlottetown & Docbraces Summerside and our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care and service experience in our clinics putting patient care above all else. Come join a team that shares, collaborates and learns with a vision of becoming the icon of orthodontic excellence by building self-esteem, one beautiful smile at a time.

What We Offer

• Competitive Hourly Wage + Quarterly Bonus
• Comprehensive Benefits Package including: Medical, Dental, Vision, and Orthodontic Coverage for employees and their families.
• Educational Reimbursement Program.
• Guaranteed shift hours and employees qualify for all Statutory Holidays.
• Real Career Growth Opportunities.
  
  

Key Responsibilities

• Welcome new patients with a friendly and enthusiastic approach.
• Takes/facilitates necessary radiographs and photos for consultations/observation patients.
• Review health history with the patient and/or guardian.
• Record any history of trauma, pre-medication requirements, and any other relevant information.
• Research any recorded medication, describe the purpose and note any orthodontic contraindication for the Orthodontist.
• Determine the patient and parents’ chief concerns and their goals of orthodontic treatment.
• Summarize the patient’s information for the doctor (patient’s age, DDS, reason for appointment, dental and health history, chief compliant, etc.) *See New Patient Process for full details.
• Introduce the Orthodontist to the family.
• Assist in the Orthodontists examination and data collection.
• Record data quickly, concisely and accurately.
• Listen to the conversation between patient and doctor and take appropriate notes.
• Generate correspondence from initial consultation and recall examinations for the referring dentist.
• Review treatment plans with the patient when the Orthodontist leaves the room.
• Show the patient the appliance available for their treatment.
• Describe the upcoming appointments to the patient and/or family.
• Use available tools to illustrate the treatment plan (videos, power-point, pictures, etc.).
• Review all financial information.
• Print financial contract and review investment with the patient and/or family.
• Work with the patient and/or responsible party to find a payment option that works for them.
• Complete contract and review informed consent (if applicable).
• Schedule Records/Start appointment.
• Review insurance breakdown and provide insurance forms if applicable.
• Answer any final questions and escort patient to the door.
• Communicate ‘Ask Fors’ to inquire if any other family member or friend would like a no-charge consultation.
• Inform and advise patients and families of any office promotions or marketing objectives.
• In downtime, complete all Pending Calls and confirmation calls.
• Monitor recall program.
• Act as a liaison between the doctor and the patient.
• Act as a liaison between the doctor and any other Dental Specialist or general practitioner.
• Complete monthly analytics.
• Maintain a positive attitude for service excellence, while working cohesively with fellow team members.
• Provide any other tasks delegated or assigned by the Orthodontist or Leadership team.
  
  

Requirements

• Sales or customer service experience is required
• Customer Relationship Management is required
• Excellent interpersonal skills and impeccable verbal & written communication
• Self-motivated with the ability to work independently
• Strong influencing and negotiation abilities
• Computer proficiency and the ability to learn new programs including Microsoft Office Suite.
• Dental experience is considered an asset, but not required.
• 1 year of Front Office Dental experience is considered an asset.
• Experience as a Treatment Coordinator is considered an asset.