Collections and Contract Renewals Specialist

Harnessing the Power of Data, Together.

Solace stands at the forefront of technology and innovation, empowering the world's largest enterprises in their journey towards becoming real-time, data-driven organizations. Our cutting-edge technology intelligently, securely and reliably helps our customers by solving use cases like hybrid cloud integration, IoT connectivity, microservices, and big data distribution.

The next time you drive a luxury vehicle, order new furniture online, fly in a plane, or do some online banking, your positive experience could be a direct result of our technology, and your hard work!

Overview

This position is for a Collections and Contract Renewals Specialist. You will be responsible for the daily operations within both the collections and contract renewals within the Solace finance group. This is a dual role.

What You Will Do:

• Regular Customer contact for all outstanding invoices.
• Review delinquent accounts and create collection strategies to resolve billing / collection disputes.
• Maintain accurate records of Customer interactions.
• Communicate regular status updates to Management on overdue accounts.
• Perform account reconciliations to ensure payments are properly applied.
• Generate or build reports related to collection activities.
• Perform accounts receivable month end close activities.
• Create annual subscription billing renewal opportunities/quotes in salesforce.com for the Solace Sales team.
• Assist in resolving tickets from the Solace Sales team related to renewal quotes.
• Track and update Customer inventory records (annual subscriptions).
• Assist with the implementation of the Maxio Platform. The SaaS tool used for invoicing, revenue management and tracking key metrics.
• Ad hoc duties as required.

Required Skills:

• 3+ years of work experience in a similar role.
• Strong business/accounting knowledge.
• Strong Microsoft Excel experience.
• High attention to accuracy and detail in working processes and reports.
• Ability to multi-task, work under pressure and meet tight deadlines.
• History of thriving in a rapidly changing environment.
• Friendly and able to work with staff across all departments.
• Excellent written and oral communication skills.
• Experience working with Sales.

Desired Skills:

• Comfortable using software packages (Great Plains, salesforce.com, Maxio)

Why You’ll Want to Join Us at Solace

• We have an awesome team! You’ll get to work with some of the smartest individuals in the business
• We believe in work-life balance and believe it’s important to love what you do
• We have adopted a hybrid work model to create an inclusive working environment for everyone
• We live by our values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Every. Single. Day.
• Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
• We like to brag about our stellar customer lineup!
• We are social – we like to keep things simple and fun!
• We are one of the top-ranked employers on Glassdoor
• We have a sense of humour and make cool videos on cool topics like MITT and this!

We understand that experience takes on various shapes and sizes. Not sure you meet all the requirements? We still want to hear from you! Your unique experience could be exactly what we are looking for.

At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!

Accommodations are available upon request for anyone taking part in the hiring process. Let us know how we can help! We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.