Manager, Internal Communication

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Are you our ideal candidate?

Reporting to the AVP, Corporate Communication, the Manager, Internal Communication will play an important role in our team’s mission to inspire and engage our audiences through compelling stories. The role will be responsible for leading a team of communication professionals, building strategic communication plans from established corporate objectives and overseeing execution of content creation throughout the communications development process. The role will have a significant influence on driving awareness, connection to corporate strategy, organizational culture, and engagement amongst Definity employees. It will work closely with a collaborative team of communicators across the Integrated Marketing and Communication Team, as well as with representatives throughout the business and company executives.

This role is an excellent fit for a communication professional with demonstrated experience in employee communication and proven leadership skills with the ability to work cross-functionally with multiple stakeholders and business units.

This is a contract position, based in Waterloo, ON or Toronto, ON. We are currently working in a hybrid model, with three days per week in our home office and some travel between Toronto and Waterloo for team gatherings.

Who we’re looking for:

• You provide leadership by embracing values and behaviours and naturally inspire others
• You are good at connecting the dots within and beyond a company to build compelling stories
• You have experience leading communication programs to a diverse and regionally separate employee base
• You’re well-organized, resourceful, efficient, and have impeccable attention to detail
• You’re adept at identifying and using different formats — written, visual, audio, video, digital, events — to create highly engaging content
• Your written and oral communication skills are exceptional
• You can work closely with senior leaders to make complex ideas accessible to a wide audience
• You have excellent research, analysis, writing, and editing skills
• You’re professional, friendly, and courteous — excellent at building relationships across diverse groups, including internal stakeholders and external business partners
• You’re always open to listening, learning, and expanding your skills
• You’re comfortable taking initiative and being a self-starter
• You’re capable of navigating and operating within a fast-paced environment
• You’re excited at the possibility of creativity and innovation in your work
  
  
  

Your responsibilities:

• Provide strategic planning and consultation to internal clients that will achieve overall business or project objectives
• Oversee and support three direct reports on conceptualization, research, writing, and editing of internal communications
• Intake projects and synthesize information to prioritize and assign work based on team capability and capacity
• Ensure communications to employees are compelling, timely, and aligned cross-functionally
• Act as an advisor on communication best practices and corporate standards
• Develop and manage performance measures and indicators of effective communications
• Create and refine processes and procedures for multi-channel delivery of employee communications
• Advocate for adoption and familiarization of new ways of working that encourage greater efficiency, effectiveness, and productivity
  
  
  

Experience and skills:

• Must have at least 5-8 years of progressive professional experience in communications, ideally at a public company
• Success in leading high performing teams in a communication function
• Superior measurement and evaluation skills, with the ability to translate insights into actionable recommendations and leverage data to drive strategic decision-making
• In depth understanding of content creation and strategic delivery of messages in a variety of mediums
• Practical understanding of IDEA best practices for marketing and communications
• A strategic thinker who is always looking for opportunities to improve communications and increase efficiency
• Excellent verbal and written communication skills, collaboration skills, sound judgment, and well-developed interpersonal skills
• Understands effective business approaches to elevate customer service, teamwork, employee accountability, and flexibility
• Knowledge of French is an asset but not a requirement
  
  
  

#IND1

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

We also take potential into consideration. If you don't have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected].

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).