Assistant Manager, Operations - Gordon Ramsay Steak

Reporting to the Manager, Operations, the Assistant Operations Manager is responsible for the assisting with management, profitability, and day-to-day operations of Gordon Ramsay Steak. Equipped with a demonstrated track record in providing exemplary customer service and a background in the hospitality industry, this individual will consistently deliver an exceptional dining experience and achieve a high level of guest satisfaction. This position assists with ensuring adherence to all policies and procedures, motivating others and leading by example and fostering a safe and welcoming work environment for all team members.

Key Accountabilities:

• Provide hands on leadership and development to Gordon Ramsay Steak front of house staff
• Directing the day-to-day activities of the Gordon Ramsay Steak front of house team
• Ensure proper cash handling procedures are followed
• Assist with maximizing the revenues of our Gordon Ramsay Steakhouse while minimizing front of house operating costs
• Liaise and communicate effectively with team members, back of house staff and the restaurant management team
• Develop and cultivate Great Experiences and Memories with all stakeholders (guests, ownership and team members)
• Assist in contributing to the overall company goals, initiatives, and objectives
• Manage time and attendance records
• Manage the performance of front of house team
• Ensure compliance with licensing laws, health and safety and other statutory regulations
• Actively participate in the recruitment and onboarding of team members, and in department meetings
• Performs other duties as assigned

Education and Qualifications:

• Minimum of 5 years’ experience in hospitality/food & beverage operations with 2 years of managing operations.
• Post-secondary education in culinary and/or hospitality management or suitable combination of education and experience an asset
• Serving It Right Certification or the ability to obtain a Serving It Right Certification
• Proven ability of driving the profitability of Food & Beverage operations
• Demonstrated ability to lead by example and mentor a team
• Able to work under pressure, multi-task and meet multiple deadlines while maintaining high customer service levels and a positive presentation
• Proven interpersonal service skills, organization skills to plan time effectively, and work without direct supervision
• Excellent interpersonal and verbal communication skills
• Computer literacy in MS Office required with financial analysis experience an asset
• The ability to successfully pass a criminal record check through the Gaming Policy Enforcement Branch
• Strong working knowledge of Micros and Squirrel systems