Reliability Product Manager

AV-BASE Systems, Inc. (dba WinAir) is a proud developer and supporter of structurally integrated and cost-efficient maintenance and inventory control systems for over 30 years. With our head office in London, Ontario, we provide WinAir software to over 250 operators (fixed- and rotary-wing) worldwide.

Celebrating our 30th anniversary, WinAir was also recognized by the local business community during the London Chamber of Commerce Business Achievement Awards, as the winner of the Business of the Year award in the medium-sized category in 2018.

Would you like to become a part of an award-winning company that is growing more than ever? Do you thrive in a fast-paced environment? Are you looking for opportunities for growth in different job functions? Then, this might be the perfect opportunity for you!

The Product Manager for our Aircraft Reliability product will be responsible for its development and advancement. As the Product Manager, you will build a vision for the Reliability software product and work with your team to ensure a high level of quality and seamless integration with our other products. The Product Manager will oversee the dedicated Reliability team, keeping them on track and focused on progress. This individual will stay informed about advancements in the broader Reliability software environment, ensuring our product remains an industry leader. As the Product Manager, your leadership will directly influence our market position and customer satisfaction in the aviation software industry.

Responsibilities and Duties

• Serve as the primary advocate and point of contact for the product, both internally and externally, conducting product demos to potential and existing clients.
• Eager and enthusiastic about maintaining good communication with existing clients to further knowledge of Reliability subject matter.
• Create and maintain a strategic roadmap that aligns with company objectives and customer needs.
• Oversee product development, leading the product through major upgrades and ongoing enhancements.
• Ensure seamless integration with other software products, collaborating closely with other teams to maintain cohesion between the Aircraft Reliability product and the core maintenance and inventory software.
• Partner with sales, marketing, support, and other departments to ensure the product's success.
• Analyze market trends and customer feedback, utilizing insights to inform product strategy and improvements.
• Determine staffing needs and manage resources with autonomy, presenting a business case for changes when necessary.
• Monitor product performance by tracking key performance indicators (KPIs) such as customer adoption rates and satisfaction scores, and implement strategies for improvement.
• Ensure the product complies with all industry regulations and standards
• Report to leadership, providing regular updates to the director and other stakeholders on product status and performance.
• Assist with creating presentation content for annual user conferences, and presenting Reliability at these events.

Education & Training

• Minimum of College Diploma in Engineering, Business, Computer Science, Project Management or related discipline.

Experience

• Minimum of 5 years of product management experience, preferably in the aviation or software industry.

Skills and Aptitudes

• Ability to lead and inspire a dedicated team focused on product development and advancement.
• Strong decision-making skills for guiding teams through major product upgrades and enhancements.
• Forward-thinking with the ability to foresee industry trends and advancements in Reliability software.
• Proven track record of launching and managing successful software products.
• Experience with aircraft maintenance, inventory management, or reliability systems is highly desirable
• Strong organizational skills for managing team resources and determining staffing needs with autonomy.
• Ability to present a business case for changes when necessary.
• Ability to adapt to changing market conditions and customer needs while maintaining the product's competitive edge.
• Strong public speaking skills to represent the Reliability product at external and internal events.
• Excellent interpersonal and communication skills to serve and maintain as the primary advocate and point of contact for the product, both internally and externally.
• Ability to communicate effectively with clients and other departments such as sales, marketing, and support to ensure product success.

Certification/Licenses

• Certification training in statistics or data management would be an advantage.

Environment and Physical

• Must reside in Ontario, Canada
• Be able to work remotely
• Work in a fast-paced environment with changing priorities
• Be able to sit for prolonged periods of time

Why Work for Us?

We offer a competitive compensation package based on experience and a proven track record of success relative to the deliverables of the role. Benefits offered at WinAir include extended healthcare, dental, EAP, RRSP matching, etc.

We are also proud to offer a flexible work schedule, including "Summer Friday hours" maximizing good work-life balance, different social committee events, and quarterly Town Hall meetings to foster teamwork and a strong, long-lasting work relationship.

Do you want to hear more about what we can offer? Why not check out our website and see what is available? We are hiring for different roles and would love to hear from qualified individuals like yourself!

To Apply

Please send your resume and a detailed cover letter explaining your experience, knowledge, and ability towards this career path, and why we need to speak with you via email to HR. Please include the position title in the subject line.

Thank you in advance for your interest. Only those candidates selected for an interview will be contacted. If you require any accommodation at any point during the recruitment process, please let us know.