Service Coordinator, Here 24/7

Posting Closes:  October 2, 2024 at 5:00pm

About Us:

The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest. 

We are fully accredited by Accreditation Canada and are proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise (2019).

Why Join our Team:

Competitive Compensation and Benefits:  Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff.  We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans.

Career Development Opportunities:  Our wide range of services and supports allows for varied opportunities for career growth.  Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning.  A formal succession planning process is key to our internal leadership recruitment.

Values that include:  Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive. 

Commitment to Health and Safety:  We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve. 

We are recruiting for a SERVICE COORDINATOR for Here 24/7

There are two opportunities available: 

• One contract full-time position until August 25, 2025 (35 hours per week -Thursday and Friday 7:00pm to 7:00am and Saturday 8:00pm to 8:00am plus one additional scheduled shift per month) based at 80 Waterloo Ave, Guelph. 
• One regular full-time position (35 hours per week - Sunday 8pm to 5am, Monday- Wednesday 6pm to 4am) based at 80 Waterloo Ave, Guelph.

 *All opportunities are currently a hybrid model.  Presently all shifts worked during the hours of 7am to 12am are on-site and weekends and overnight shifts are worked remotely.  We do anticipate shifting to fully on site model and the ability to work a hybrid schedule is based upon service needs and the Agency retains the right to amend or change schedules, including hybrid work arrangements.

Reporting to the Team Lead, Here 24/7, this position will provide a range of services at the “front door” to our addictions and mental health system including intake, referral, crisis functions, as well as brief support to individuals who are waiting for ongoing service.  Service Coordinators will be part of a large team serving Waterloo and Wellington, but will work within smaller geographically based hubs to respond to and meet local service needs.  Successful incumbents will need to go mobile as necessary based on the needs of the person and risk issues. 

The incumbent requires:

• Degree/diploma in psychology, social work, or relevant health or social science field
• Three or more years of related experience
• Well-developed intake, referral, crisis assessment, intervention and brief support skills
• Ability to work well under pressure in a team environment and also independently
• Knowledge of a broad range of mental health, addiction and concurrent issues
• Knowledge of our system’s mental health and addiction supports and resources
• Good organizational, communication, interpersonal and problem-solving skills
• Ability to work collaboratively in a busy inter-disciplinary setting and with formal and informal community resources
• Well-developed knowledge base of the various service systems within the catchment area
• Demonstrated working knowledge of personal computers, database and word processing applications
• Demonstrated belief in the values and philosophy of CMHA WW
• Demonstrated sound clinical and practical judgement
• The ability to work a rotating schedule
• A valid driver’s license, vehicle and insurance, as travel is required

CLASSIFICATION AND RATE OF PAY:  Level 5 (OPSEU) - $32.42 to $39.50 per hour

CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace.  Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.

 Successful candidates must show proof of full COVID-19 vaccination or documentation requesting an exemption under the Human Rights Code.

 Other key search terms:  Intake Worker, Social Worker