Phlebotomist

Job Summary & Requirements

By providing exceptional phlebotomy and customer service, the Phlebotomist supports the Royal Victoria Regional Health Centre (RVH) strategic plan and MY CARE philosophy which includes the:

• Vision – Making Each Life Better. Together.
• Mission – Exceptional Care is Our Passion. Safety is Our Promise
• Values – Team Up. Be Kind. Do Great Things. Inspire Trust. Be Bold.
  
  

RESPONSIBILITIES:

As an integral member of the Laboratory team the Phlebotomist responsibilities include:

• performing a variety of venipuncture and capillary techniques involved in the collection of blood specimens from patients for laboratory procedures used in diagnosis and treatment of disease.
• receiving and organizing requests for blood collection.
• performing their AIDET with patients, family, visitors and others
• discussing information with patients to obtain laboratory information, explain procedures and allay any concerns.
• utilizing approved procedures for positive patient identification.
• recording proper collection information on requisitions/labels.
• assisting in inventory and supply control.
• organizing workload among technical team to ensure the efficient operation of the laboratory
• demonstrating financial accountability for time, resources and supplies
• maintaining a system for detecting, documenting and reporting discrepancies/errors and taking appropriate action(s) as required.
• reading and signing off on new and/or revised procedures, protocols and performance standards in collaboration.
• providing feedback to the appropriate leadership for improvements or corrections for policies and procedures
• liaising with other Laboratory and RVH staff, external laboratories, hospitals and physician’s offices
• maintaining Accreditation Canada - Diagnostics compliance
• participating in initial and refresher training for new and current staff
• participating in staff and patient experience and feedback initiatives, professional development, teaching/ educational activities, safety and quality improvement programs to ensure excellence in the provision of services.
• observing and understanding RVH and departmental policies and procedures, adhering to RVH and departmental mission and vision statements while maintaining patient confidentiality.
• performing other related duties consistent with the job classification, as assigned, requested, or required.
  
  

The above responsibilities are not to be considered all-inclusive; may be assigned other related

duties in the interest of efficient operations of RVH or effective patient care.

SKILLS/ABILITIES:

• Demonstrated knowledge of Accreditation Canada - Diagnostics program preferred
• Demonstrated knowledge of current technologies within the field.
• Demonstrated interpersonal skills and ability to work effectively and professionally with patients, staff, physicians, volunteers, patient families, and visitors.
• Demonstrated excellent verbal and written communication skills.
• Demonstrated excellent organizational skills and ability to handle multiple tasks at a time in a cost-effective manner.
• Demonstrated ability to perform duties independently and as a team member, with high degree of motivation and independent judgment.
• Demonstrated commitment to excellent attendance and schedule flexibility.
• Demonstrated excellent conflict resolution and change management skills.
• Demonstrated strong critical thinking and problem-solving ability.
• Demonstrated proficiency with keyboarding, Laboratory Information Systems (Meditech preferred), MS Office, internet use and other computer software.
• Demonstrated commitment to continuing education and performing mandatory reviews.
  
  

QUALIFICATIONS:

EDUCATION

• Completion of Grade XII or recognized equivalent required.
• Medical Laboratory Assistant/Technician Certification from Medical Laboratory Professionals Association of Ontario (MLPAO) an asset.
  
  

Experience

• Minimum one (1) year recent (within past three (3) years laboratory experience
• Knowledge of medical terminology essential
• Working knowledge of ACCREDITATION CANADA - DIAGNOSTICS requirements preferred
• Previous data entry/computer experience essential
• Meditech and LIS knowledge and experience an asset
• Phlebotomy collection experience with patients of in a variety of health care conditions essential
  
  

PROFESSIONAL AFFILIATION:

Membership and participation in other relevant professional organizations an asset.