Engagement Support Analyst - ACT Team

Job Type: PermanentWork Model: HybridReference code: 126896Primary Location: Montreal, QCAll Available Locations: Toronto, ON; Brossard, QC; Edmonton, AB; Fredericton, NB; Halifax, NS; Laval, QC; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Experience a firm where wellness matters.
• Experience MyFlex and an agile work environment where work is what you do not where you do it
  
  

If you excel in a dynamic virtual team setting, balancing collaborative efforts with independent tasks, managing tight deadlines, navigating project requirements, and adapting to evolving conditions. This position could be ideal for you. Deloitte is presently looking for an Engagement Support Analyst to join the Audit Central Team (ACT). As part of this role, you’ll assist our audit professionals across Canada with client relationship management processes.

What will your typical day look like?

• CRM:
• Inputting account and opportunity data while adhering to firm protocols.
• Updating / editing opportunities for the Audit practice
• Perform simplified, background and conflict checks.
• CAEA generation
• Pricing tool uploads
• Demonstrating discretion, confidentiality, and professional conduct at all times.

• SAP:
• Creating and editing WBS codes with a high degree of accuracy.
• Other Responsibilities:

• Respond to requests quickly and concisely.
• Participating in Ad hoc special projects as required
• Liaise with other Deloitte teams.
  

About The Team

You will be part of a fast paced and dynamic team that supports our audit practitioners throughout Canada.

Enough about us, let’s talk about you

The successful candidate will have the following skills:

Must have:

• D ue to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position.
• Advanced skills in Microsoft office package (Word, Excel, Outlook)
• Ability to prioritize and project manage your workload.
• Ability to work accurately and effectively under pressure in a constantly changing environment.
• Possess strong communication skills with the ability to provide concise and professional instructions to practitioners.
• Ability to work effectively in a virtual team environment as well as independently.
• Understand the business needs of practitioners to provide efficient service.
  
  

Nice to have:

• CRM knowledge
• SAP knowledge
• Audit Pricing tool process knowledge
  
  

Sales Force

Total Rewards

The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You Shape How We Make Impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.