Customer Support Assistant

About Us:
Sphirea Plus is a dynamic company dedicated to providing exceptional service and innovative solutions in the tech industry. Our mission is to enhance customer experiences through quality support and cutting-edge technology. We pride ourselves on our collaborative culture and commitment to employee growth and development.

Job Description:
We are seeking a dedicated and friendly Customer Support Assistant to join our team in Vancouver. In this role, you will be responsible for providing excellent customer service, assisting clients with inquiries, and resolving issues effectively. Your primary goal will be to ensure customer satisfaction and contribute to the overall success of our support team.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product-related questions and troubleshooting.
• Maintain accurate records of customer interactions and support issues.
• Collaborate with team members to address customer needs and improve service processes.
• Provide feedback to management regarding customer concerns and suggestions.

Skills Required:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in customer support software and Microsoft Office Suite.
• A positive attitude and a customer-oriented mindset.

Benefits:

• Competitive salary ranging from $39,000 to $53,000.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment.