Bilingual IT Helpdesk Agent - Remote

Work Schedule: 12-8 EST or 10-6 MST

Lifemark began over 20 years ago and is currently in a period of significant expansion. Born and bred in Canada, Lifemark has over 5000 employees and provides services in over 300 physiotherapy clinics across the nation. Lifemark operates a Seniors Wellness division providing services to over 165 long-term care and retirement homes in Ontario and BC, as well as a homecare division operating under the Community Advantage Rehab brand. Lifemark is a leading provider of Medical Assessments performing independent medical assessments across Canada under the Viewpoint brand.

Primary Responsibilities:

• Daily management of helpdesk tickets and level I support requests
• Maintain documentation of support
• Manage recommendation and obtain approvals for procurement of IT equipment and software
  
  
  

Core Competencies:

• Excellent time management skills
• Bilingualism (French/English) is required
• Strong written and verbal communication
• Work with different divisions understanding their needs
• Set clear expectations and define key performance indicators for self
• Work within a team environment providing insight when appropriate
  
  
  

Additional Qualifications:

• Extensive knowledge of Microsoft Windows operating systems and MS Office 2016/2019/O365
• Experience with Microsoft Active Directory
• Knowledge of mobile platforms
  
  
  

Experience:

• Superior customer service experience is required
  
  
  

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

Apply today! Please visit us at www.lifemarkhealthgroup.ca for more info about the company.