Bilingual IT Helpdesk Agent - Remote
Lifemark Health Group
Date: 3 weeks ago
City: Calgary, AB
Contract type: Full time
Remote
Work Schedule: 12-8 EST or 10-6 MST
Lifemark began over 20 years ago and is currently in a period of significant expansion. Born and bred in Canada, Lifemark has over 5000 employees and provides services in over 300 physiotherapy clinics across the nation. Lifemark operates a Seniors Wellness division providing services to over 165 long-term care and retirement homes in Ontario and BC, as well as a homecare division operating under the Community Advantage Rehab brand. Lifemark is a leading provider of Medical Assessments performing independent medical assessments across Canada under the Viewpoint brand.
Primary Responsibilities:
Apply today! Please visit us at www.lifemarkhealthgroup.ca for more info about the company.
Lifemark began over 20 years ago and is currently in a period of significant expansion. Born and bred in Canada, Lifemark has over 5000 employees and provides services in over 300 physiotherapy clinics across the nation. Lifemark operates a Seniors Wellness division providing services to over 165 long-term care and retirement homes in Ontario and BC, as well as a homecare division operating under the Community Advantage Rehab brand. Lifemark is a leading provider of Medical Assessments performing independent medical assessments across Canada under the Viewpoint brand.
Primary Responsibilities:
- Daily management of helpdesk tickets and level I support requests
- Maintain documentation of support
- Manage recommendation and obtain approvals for procurement of IT equipment and software
- Excellent time management skills
- Bilingualism (French/English) is required
- Strong written and verbal communication
- Work with different divisions understanding their needs
- Set clear expectations and define key performance indicators for self
- Work within a team environment providing insight when appropriate
- Extensive knowledge of Microsoft Windows operating systems and MS Office 2016/2019/O365
- Experience with Microsoft Active Directory
- Knowledge of mobile platforms
- Superior customer service experience is required
Apply today! Please visit us at www.lifemarkhealthgroup.ca for more info about the company.
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