Meter Services Coordinator

The Opportunity

Company, Department: NS Power, Meter Services

Location: Halifax, NS

Closing Date: October 8, 2024

We are looking for a Meter Services Coordinator to join our team. Reporting to the Field Supervisor you will join a team of dedicated professionals at our Halifax location.

Key Elements Of This Role Include

• Support in field meter reading and support the timely completion of ReadM ‘s
• Ensure meter reading skips are proper recorded, trouble codes are entered correctly and worked to completion, and errors are corrected to ensure accurate customer billing
• Ensure all required reports are run, daily, weekly and monthly, and exceptions resolved in a timely manner.
• Ensure the successful implementation of new processes, and/or procedures, on behalf of the Meter Services Supervisors
• Provide daily performance reports that provide accurate and timely feedback to Meter Services Supervisors
• Provide support to Billing & Payment Services as required.
  
  

These Skills Will Make You Successful

To thrive in this role, you recognize yourself in most of the following competencies and skills listed below:

• Grade XII education or equivalent
• Five years minimum experience in dealing with customer service requests and delivery
• Strong interpersonal skills, as well as excellent oral and written communication skills
• Demonstrate excellent customer service skills for both internal and external customers.
• High energy, self-starter who enjoys working in a team environment and can work independently
• Strong analytical, problem solving and organizational skills and demonstrate both flexibility and adaptability
• Experience with meter and/or inspection service functions would be considered an asset
• A working knowledge of NSPI's Customer Information System, Field Service and Microsoft products are also desired.
  
  

We understand that experience comes in many forms, and we’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’ve listed above, please consider applying.

Learn more about our culture and values

At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by October 15 and let us know why this role is right for you.

The perks of joining our team? We offer:

• Flexibility: Hybrid work model with 2 flexible remote workdays.
• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.
  
  

Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.

Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.