Employee Service Administrator I (ESA I)

Description

Position Overview:

Who We Are: TELUS Employer Solutions, (TES) is a leading provider of HR Business Process Outsourcing (BPO) and innovative Talent Development solutions, with demonstrated experience delivering this suite of services to the public and private sector. We deliver the expertise and technology to enable our customers to focus on HR strategy and support their core business.

Our core business is the delivery of fully integrated Human Resources, Payroll and Payroll related services, Employee Contact Centre and Application Management Services.

Who You Are: Each day, you walk into work ready to learn, grow and innovate. You will be responsible for providing payroll administrative support and advice to internal and external clients. As an Employee Service Administrator, you are responsible for verifying, processing and maintaining payroll-related documentation in your area of specialty within established time and quality standards to ensure high levels of client satisfaction.

If you are ready to join one of Canada’s top employers, read on…

Responsibilities:

• Verify, process and input payroll-related data in area of specialty within established time to ensure high levels of client satisfaction
• Processes client transactions within established time and quality standards
• Confirms data accuracy and maintains appropriate controls for audit verification
• Understands sensitivity of client information and maintains client confidentiality
• Monitors and maintains various client databases
• Prepares routine correspondence
• Ensures that plans are administered in accordance with plan provisions, client policies and legislative requirements
• Facilitates problem resolution for clients
• Follows up and resolves items of discrepancy and processes problems within area of responsibility based on standard work procedures

Qualifications

Required Knowledge:

• Knowledge of applicable legislation relating to employee compensation (i.e. Income Tax Act Workers Compensation Act, Employment Standards Act)
• Word processing, spreadsheet and e-mail applications (preferably Microsoft Suite: Word, Excel, Outlook)
• PeopleSoft, Time & Labour, Time on Line or related payroll and timekeeping systems would be an asset

Required Skills & Abilities:

• Working with a union environment and collective agreements would be an asset

Required Professional Designation/Certification:

• Post-secondary education in Human Resources, Business, Accounting, or equivalent experience
• Payroll certification

Required Experience:

• 2-3 years payroll administration, benefit or an accounting, or related skills and experience would be an asset

An eligibility list may be established.