Contact Centre Agent

About The Ottawa Hospital

Inspired by research and driven by compassion!

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Rotation/Shifts

Evenings, Monday to Friday, 8 hours shift (13:00-21:00, 14:30-22:30, 15:00-23:00)

• For information purposes only - The Hospital reserves the right to change.
  
  
  

Basic Requirements

• Secondary School Graduate;
• Minimum of 6 months' recent experience working in a computerized Contact Centre environment, OR equivalent clerical experience in a busy fast paced customer services environment requiring extensive multi-tasking;
• Data Entry (4000 kph);
• Successful completion of TOH medical terminology self-directed learning program or certification in medical terminology from a recognized educational institution;
• Excellent customer service, communication and listening skills to function in a fast-paced, client-oriented team environment;
• Good time management and organizational skills to produce a high volume of work in a multitasking highly technical environment;
• Excellent decision making skills to prioritize work;
• Excellent problem solving skills to handle stressful situations and assist difficult clients in a positive manner;
• Ability to maintain an attitude of dedication, courtesy and professional competence;
• Proficiency in English and French ' oral expression (advanced level) and comprehension (advanced level).
• Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients.
  
  
  

What You Can Expect From Us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

Interested? Apply today!

If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.