Field IT Analyst

TRICAN is Canada’s leading pressure pumping company; we prioritize our people, customers, innovation, and the environment. Trican offers more than just great jobs, we offer long term careers. At Trican, we believe success begins with our people, as our name and reputation are reflected in the excellence demonstrated by our employees.

Come try Trican and enjoy our industry leading compensation package, exceptional mental health supports, 100% employer paid benefits and RRSP matching programs from day one, employee bonus programs, company paid development and much more!

FIELD IT ANALYST – RED DEER (RDC)

Reporting to the Electronics Manager, the Field IT Analyst will support users, analyze information, problems and improve software solutions with a commitment to excellent customer service.

RESPONSIBILITIES:

• Ensure that Trican's core value, "Safe equipment and operations" is the priority in all activities
• Responsible for system lifecycle management from setup to recycling of computer assets which includes maintaining accurate inventories of all parts and machines
• Provide expert IT knowledge to resolve day-to-day IT issues or technical support issues, which arise with DAS recording systems; manage all local support issues
• Build, design, examine and implement well organized and structured IT systems
• Report Standards issues and provide appropriate solutions
• Setup and configure new and existing field equipment desktops, laptops, printers and specific data acquisition software; supply advice and technical training to new field employees on all IT procedures and processes.
• Provide enhancements to applications and provide support to field on third party software
• Stay abreast of new technologies
• Perform standard troubleshooting and maintenance of all IT Environments ranging from field desktops, laptops, printers, servers, switches, firewalls, access points and application issues; engaging external vendors where necessary
• Gather feedback from end-users on support to improve systems and processes
• Maintenance of database files as required by Service Line
• Participate in on-call weekly rotation for support problems that may arise after hours
• Plan, monitor, organize and oversee assigned project work and incorporate into daily operational activities
• Create reports as required
• Provide field support/base coverage when equipment cannot make it to nearest support base

EXPERIENCE & SKILLS:

• Post-secondary education in Computer Science, Information Technology or relevant experience preferred
• Minimum of one year of on-call troubleshooting experience
• A+ and Network+ Certification an asset
• Deep understanding of business and technology requirements
• Ability to prioritize multiple activities with tight deadlines
• Ability to adapt to changing working conditions
• Ability to perform work independently, accurately and thoroughly with a high attention to detail
• Ability to work at a fast pace and produce quality work
• Ability to be organized and follow a systematic method of performing a task
• Excellent communication skills, both written and verbal
• Strong leadership and managerial skills
• Skilled in problem-solving techniques

WHAT MAKES US ATTRACTIVE:

• Values-driven organization
• Employee’s choice for full coverage or flexible benefits plan
• RRSP Matching Program
• $2,000 annual mental health coverage
• Employee Referral Bonus Program
• Access to the Employee and Family Assistance Program
• UFA and PetroCanada fuel discount programs
•  Community involvement through sponsorship of local events
• Inclusive Social Club offering a variety of activities
• Demonstrated commitment to an equitable and inclusive workforce driven by our Diversity & Inclusion Philosophy and our Indigenous Peoples Policy
• Focus on safety, training and development
• Career advancement opportunities

WORKING CONDITIONS:

• 10 days on/4 days off
• On call 24-hours for 7 days during shift
• Must live near base of employment
• Pre-employment medical testing required
• Working in all weather conditions

HOW TO APPLY:

• Website: www.TricanWellService.com