Active Lives Scheduler

Job Details

Description

What this role is all about:

You will be responsible for the scheduling and staff coordination for the WinSport Winter Programming, focusing on the building and ongoing maintenance of the schedule, effective and proactive communication with staff, and some client communication. Your focus will be delivering consistent schedules to team members and managing labor as it pertains to variable demand and capacities of our programs.

You will strive to approach your work to align with our four key behaviours which are at the core of who we are and what we do at WinSport.

We are Safe

We are Welcoming

We are Inspiring

We are Innovative

What You Will Be Doing

Operational Effectiveness

• Work closely with the Snow School and Sport Leadership team scheduling and administering payroll for approx. 200 team members.
• Responsible for the scheduling and coordination of staff for lessons and programs, ensuring staffing aligns with program registration to manage labor efficiently.
• Ensure all staff schedules are updated in our scheduling software and UKG for payroll purposes.
• Monitor program capacities to align labor and minimize expenses.
• Manage time off requests and shift changes: Handle scheduling concerns from team members (e.g. time off requests and shift changes) ensuring schedules are up to date.
• Help with administrative tasks, such as creating & updating documents for staff contacts and assisting with product builds for winter programs.
• Provide assistance to Team & Shift Leads as necessary, particularly in communication and coordination efforts.
  
  

Communication

• Coordinate with staff to ensure timely and clear communication regarding scheduling, payroll, and other operational concerns.
• Act as a first point of contact for instructors- Manage staff emails, answering in a timely manner or passing them to relevant people.
• Collaborate with Guest Services for private lesson requests and ensure clear communication of information to customers.
• Support new team members during onboarding to ensure the accuracy of staff numbers, working closely with Team & Culture.
• Build rapport with the team: Foster positive relationships with team members to create a cohesive and supportive work environment.
• Streamline communication with staff
  
  

Safety/Risk Mitigation

• Adhere to and assist in the enforcement of Snow School and safety policies and procedures to preserve the safety of both staff and guests.
• Make appropriate considerations for scheduling with regards to instructor-to-participant ratios, program levels, and required staff certifications.
• Be mindful of safety hazards/concerns within the work environment and ensure all safety hazards or concerns are reported to appropriate personnel.
• Other duties as required
  
  

What You Bring

• 1-2 years experience as a staff scheduler
• 1-2 years experience as a payroll coordinator
• Experience with Microsoft Outlook, Word, and Excel.
• Strong customer service skills.
• Strong communication skills.
• Strong decision-making skills.
• Must be enthusiastic and have a positive attitude.
• Able to work as part a team and independently.
• Experience within a large Snow School is considered an asset.
• Experience working using the software UKG/UltiPro is considered an asset
• Understanding of Ski/Snowboard industry is considered an asset.
• Experience with scheduling in a fast-paced, dynamic environment considered an asset.
• Experience in an admin role considered an asset.
• Leadership in the industry or related industry is considered an asset.
  
  

You Will Be

• In a dynamic working environment.
• Able to lift, carry, push, or pull objects up to 20lbs occasionally.
• Primarily indoors using a computer. However, some outdoor activity is required.
  
  

Employment Dates & Times

• Seasonal position from October to April.
• Winter hours: Fridays and Saturdays required. Specific weekly schedule negotiable
• Some weekend, evening, and holiday availability is required.
  
  

What We Can Offer You

In addition to helping develop the next generation of winter athletes, WinSport team members also receive the following added benefits:

• Free WinSport Winter Season Pass
• Reciprocals at other ski resorts
• Discounts on food, beverage, retail, and programs
• Access to our Performance Training Center
  
  

Discover, Develop, And Excel With WinSport

Working with WinSport means you will be part of one of the most unique sport institutes in the world. At WinSport we pride ourselves on providing exceptional services to support our guests in training and maintaining an active lifestyle. We are a key provider within the local Winter Sports community providing people of all ages and abilities with a place to progress their riding. We will support you along your pathway as you discover, develop and excel in your role at WinSport.