Disability Claims Administrator (T&P/CPP) - 12 month Contract

Company: Co-operators Life Insurance Company

Department: Group Benefits

Employment Type: Temporary Full-Time (12 months)

Work Model: Hybrid

Language: This role operates in English.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs.

As the Disability Claims Administrator, you will be responsible for the management of Total & Permanent disability claims, CPP applications, assessment referrals and payment of Accidental Medical Treatment Benefit claims.

How You Will Create Impact

• Providing initial CPP Disability application assistance to disability claimants and following up with Plan Members until application is received and complete.
• Calculating CPP over/under payments and code the applicable entries in the system.
• Overseeing and managing Total and Permanent Disability Files.
• Reviewing statements for changes in condition, income or activities and identifying those that require escalation to a Disability Case Manager for review.
• Issuing payments in accordance with pre-determined terms and timeframes upon reviewing supplementary health and claimant statements.
• Answering toll-free line calls from Employers, Employees, Third Party Administrators and Treatment Providers, respond to basic inquiries, and identifying when calls are complex calls and require transfer to a Disability Case Manager.
• Working with medical assessment professionals and claimants to coordinate independent medical exams.
• Assessing and paying Accidental Medical Treatment Benefit claims in accordance with policy provisions including documentation received and ensuring the accuracy of data and requesting additional information if required.
  
  
  

How You Will Succeed

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support your peers.
  
  
  

To Join Our Team

• You have a minimum of 1 years’ Group Benefits experience with Disability Claims experience preferred.
• You have completion a post-secondary technical diploma in a related program. Having Medical Terminology is an asset.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.