Application Support Analyst

Job Description

Posted Tuesday, September 17, 2024 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more.

Location: Calgary, AB (Hybrid work arrangement)

Please specify in your application if you are planning to move to Calgary

Responsibilities

• Provide support for Boardwalk’s internally developed Property Management systems
• Understand product functionality from a user's perspective across various modules including Lead to Lease activities, Revenue Management, Resident Experience, Work Orders and Time Management
• Triage, evaluate and prioritize user support requests, collaborating with product leaders and developers to resolve errors and enhance user education
• Perform data analysis and data fixes
• Maintain certain application configurations
• Support access and permissions
• Monitor applications to ensure availability for business users
• Communicate bugs, user experience challenges, and potential areas for process improvement to the product owner and development team
• Document requirements as user stories in collaboration with business and technical teams
• Identify product functionality and user education gaps
• Escalate problems in a timely manner, identifying issues that require intervention by the development team or referral to internal subject matter experts for clarification
• Build trust with internal users by consistently demonstrating a high level of expertise and professionalism
• Ensure that the content and functionality within the system supports the business’s needs
• Confirm that bugs and other issues are resolved by the development team to the satisfaction of business stakeholders
• Document resolutions to recurring issues and workarounds
• Assist in the creation of release notes, training documentation, and delivery of training to end users
• Support product leaders and development teams in enhancement initiatives
  
  

Skills And Experience

• Degree or Diploma in Computer Science, Business Administration, or related discipline (equivalent experience will be considered)
• At least two (2) years relevant experience supporting enterprise applications
• Technically savvy, with a strong ability to learn applications and systems quickly
• Experience independently troubleshooting user issues using a variety of technical tools including SQL, event logs, and various browser tools
• Experience prioritizing and managing a requests backlog
• Service-oriented with a professional demeanor, committed to responding to customer inquiries promptly
• Fluent English (oral and written) with excellent communication skills
• Strong computer literacy including effective working skills of Microsoft Office applications
  
  

Interested applicants are invited to submit a cover letter and resume.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.

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Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life!

Deeply rooted in family spirit and humility, Boardwalk’s five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of ‘treat others as you would like to be treated,’ ‘be good,’ ‘love community’ and ‘have fun,’ we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.

We hope these values speak to you as they speak so meaningfully to us!

As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.

Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.

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Diversity, Equity and Inclusion Commitment Statement

We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.

Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.

We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs and experience to better understand and engage with the world around us, identify challenges, so as to discover, design and deliver solutions together.