Technical Support Advisor – Bilingual

Are you a tech-savvy problem-solver who thrives in a dynamic, team-oriented environment? Do you thrive on turning challenges into success stories? Are you bilingual and would love to offer technical support to customers in both English and French? If so, we have the perfect opportunity for you!

We are a growing Cloud VOIP provider based in London with an opportunity for someone just like you to join our talented, energetic, enthusiastic, and customer-focused Technical Advisory Team.

Technical Support Advisors provide technical support to a broad range of business customers. Many of our interactions are via email and phone, with the team working together in a dynamic, motivating environment to provide outstanding support to our customers. The quality of support we offer is a pivotal component of the services we offer and is important to both our team and our customers.

Responsibilities:

• Provide first-level technical support for our customers through email, ticketing, and phone calls
• Assist in monitoring alerts and reacting where necessary
• Log incoming requests and escalate to team members
• Keep documentation up to date including external knowledge base and asset details
• Provide assistance in onboarding new customers and other moves adds or changes
• Be involved in rotating after-hours on-call support

About you…

We’re looking for a tech enthusiast who’s ready to bring their A-game to our team. Here’s what we’re excited to see:

• Educational Background: You’ve got post-secondary education, ideally in IT, and a thirst for knowledge that drives you to stay ahead in this fast-paced field.
• Hands-On Experience: Whether it’s IT helpdesk, computer repair, incident management, or building your own systems from scratch, your passion for technology is evident in everything you do.
• Problem-Solving Skills: You’re methodical, analytical, and love diving deep into challenges until they’re fully resolved.
• Tech Know-How: From PC and mobile device troubleshooting to networking basics (or even advanced skills), you’re the go-to person when tech issues arise.
• Customer Interaction: You're passionate about delivering high-quality experiences, ensuring every customer feels valued and supported with each interaction.
• Team Player: Your positive attitude, strong work ethic, and consistent contributions make you a valued member of any team.
• Industry Insight: You’re well-versed in the IT landscape, with a solid understanding of connectivity, hardware, and peripherals.
• Language Skills: Bilingual in English and French? Even better! Your ability to connect with customers in both languages is a big plus.

About Us!

At YOVU, We are passionate about helping customers solve problems. Providing exceptional support is one of our core pillars, and in a world of outsourced services, we stand out by offering live assistance from talented, Canadian-based support professionals. This reflects our commitment to quality and aligns with our corporate values.

We believe that work should be more than just a job—it should be a joyful and fulfilling experience. As a small business with big hearts, we treat every member of our YOVU team with care and appreciation. We offer competitive wages, RRSP matching, and a comprehensive benefits package, but we don’t stop there. Our commitment to your well- being includes team-focused perks like Friday lunches, cold drinks, and healthy workplace initiatives. We value your unique voice, skills, and perspectives, ensuring you feel truly valued in our collective journey toward greatness.

We create a home-like atmosphere where comfort matters, whether it's bringing your friendly pup to the office or enjoying our shoe-free policy. We also know how to have fun, with team-building events, after-work socials, and even epic office nerf wars to bond with colleagues and blow off some steam.

Join us, and be part of a team that’s as committed to your success as it is to creating an unforgettable workplace experience!

YOVU is committed to providing accommodations for people with disabilities. If you require accommodation during the application process or through the selection process, please advise in your cover letter and/or reach out to us at [email protected].

Our work week is Monday to Friday 8:30 AM - 5 PM

Job Location: London, ON

Required education:

Post-secondary Diploma/Certificate in a related field