IT Client Services Analyst
The Corporation of the City of Sarnia
Date: 2 weeks ago
City: Sarnia, ON
Contract type: Full time
Vacancy Number: 2024-10
Job Status: Permanent, Full-time (35 hours per week)
Union: CUPE Local 3690
Salary And Benefits
Level 1: $50,068.20 - $77,040.60 (Group G), under review;
Level 2: $58,968.00 - $90,708.80 (Group J), under review; along with a competitive benefits package complete with extended health, dental and travel benefits, access to an Employee and Family Assistance Plan, and enrollment in OMERS (Ontario Municipal Employees Retirement System) pension plan.
Closing Date: October 17, 2024
About The Position
Under the direction of the Manager of Information Technology, this position is part of the IT Client Services team and is responsible for providing technical support in a Windows environment, Microsoft 365 (M365), and Office suite applications. This role will involve troubleshooting hardware and software issues, setting up new equipment, and managing user accounts for all City of Sarnia users ensuring a consistently positive user experience across the entire City of Sarnia staff and Members of Council.
Qualifications
Level 1:
Job Status: Permanent, Full-time (35 hours per week)
Union: CUPE Local 3690
Salary And Benefits
Level 1: $50,068.20 - $77,040.60 (Group G), under review;
Level 2: $58,968.00 - $90,708.80 (Group J), under review; along with a competitive benefits package complete with extended health, dental and travel benefits, access to an Employee and Family Assistance Plan, and enrollment in OMERS (Ontario Municipal Employees Retirement System) pension plan.
Closing Date: October 17, 2024
About The Position
Under the direction of the Manager of Information Technology, this position is part of the IT Client Services team and is responsible for providing technical support in a Windows environment, Microsoft 365 (M365), and Office suite applications. This role will involve troubleshooting hardware and software issues, setting up new equipment, and managing user accounts for all City of Sarnia users ensuring a consistently positive user experience across the entire City of Sarnia staff and Members of Council.
Qualifications
Level 1:
- Two (2) year diploma in Computer Studies
- One (1) year of related experience
- Class G driver’s license with an abstract acceptable to City guidelines
- Bachelor of Computer Science, Information Technology, or a related field
- Five (5) years of related experience
- CompTIA A+ certification
- Microsoft Certified Professional (MCP)
- Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent
- Class G driver’s license with an abstract acceptable
- Strong knowledge of Windows operating systems and Microsoft applications
- Experience with Active Directory, Exchange Online, and SharePoint Online
- Excellent communication and interpersonal skills with the ability to work well in a team environment
- Excellent customer service and problem solving skills
- Ability to prioritize and multitask in a fast-paced environment
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