Donation Crew Team Member - Langley (Part Time)

Who We Are

Talize is a proudly Canadian owned and operated for-profit thrift retailer. At Talize, we aspire to challenge boundaries and make fashion sustainable, unique, and affordable – we recognize the importance of shopping sustainably. We’re passionate about sustainable fashion because we know we’re helping the planet at the same time as providing our customers with amazing value! That means offering unbeatable prices on brand names, designer fashions, accessories, leather goods, footwear, housewares, book, toys and more – all while contributing to the health and sustainability of our planet.

At Talize, you'll be serving the community by helping them lead a more sustainable lifestyle. A place with unlimited opportunities to learn and grow while unleashing your highest potential each day. You'll be part of a “people and customer first” culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive. We provide a productive work environment, where every perspective is valued. Talize also takes a holistic approach for providing great benefits and rewarding employees.

Who You Are

The ideal candidate is proactive, agile, and business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Talize’s values.

The Role

As a Donation Crew Team Member you are enthusiastic and dedicated individuals to join our team at Talize. As a key member of our operations team, you will be responsible for efficiently managing the intake, processing, and organization of donated items. Your role will play a vital part in supporting our mission and contributing to the overall success of the store.

Availability Requirement

Minimum availability of sixteen (16) hours a week, with each availability slot being no less than four (4) hours long.

Shift Availability Must Include

• Two (2) weekday shifts, including one closing shift.
• One (1) full weekend day, equivalent to eight (8) hours.
  
  

Duties And Responsibilities

Departmental Duties

• Greet every customer in a professional and enthusiastic manner. Attend door within 10 seconds of doorbell ring or attend car prior to the customer getting out if in a store that offers in car service, when stationed in the OSD area.
• Receive donations from customers, assisting customers with moving/unloading product when necessary.
• Stack and weigh carts/bins, properly record and label, and put in order from oldest to newest.
• Input date, vendor and cart weight into the receiving spreadsheet to monitor stock on hand inventory levels of soft/hard product.
• Monitor donation bins outside and at the front of the store and transfer items to the back area to be processed.
• Explain about the “Do not Accept List” and inform customer why we cannot take certain items.
• Provide current promotional coupon to customers for donating.
• Action daily OSD audit deficiencies discussed with your supervisor.
• Properly dispose of all unsellable merchandise, and hazardous material.
• Drive to nearby locations around the community to collect donations made.
• Conduct customer donation pick-ups as per the schedule and arrangements made my OSD Ambassador.
  
  

Health and Safety

• Ensure that the merchandise processing area is kept in an organized and clean manner in accordance with company housekeeping standards.
• Take precautionary measures and follow company guidelines against external and internal theft.
• Maintain a safe workplace by identifying and properly removing any hazards and reporting hazards to management and the Joint Health and Safety Committee.
• Immediately report employee accidents to management.
• Ensure proper PPE is worn such as cut resistant gloves, earplugs and eye wear while performing various tasks.
• Practice safe lifting and handling of merchandise.
• Ensure that all register areas, the retail floor, fitting rooms and washrooms are kept in an organized and clean manner in accordance with company housekeeping standards.
  
  

Other Duties

• Roll racks onto the retail floor to replenish stock; providing customer service and helping to maintain store appearance by removing empty hangers, correcting misplaced items, etc.
• Complete processing of books if you are in a store that accommodates OSD room.
• Assist in ragging out the identified colour tags to make space for new stock on the retail floor.
• Roll racks as needed from fitting room and processing department to retail floor.
• Maintain professionalism while communicating with peers, managers, customers and while using the store intercom system.
• Participate in floor changes, back-stock program.
• Determine customer needs, offer recommendations of product on hand, and inform them of store promotions and events.
• Answer customer inquiries and solve customer complaints in a timely manner.
• Achieve store sales goals by providing sound customer experience.
• Ensure that register areas and the retail floor are stocked at all times.
• Promote a positive shopping experience by ensuring the store remains visually appealing through properly displaying merchandise.
• Check fitting rooms and place unwanted merchandise to racks as defined by sorting standards.
• Ensure that all store opening and closing duties are performed.
• Assist management with the preparation and execution of sale days.
• Perform additional job-related duties as requested by management.
  
  

Core Competencies

• Communication: effective verbal and written communication skills are crucial for conveying ideas, collaborating with colleagues, and presenting information clearly.
• Adaptability: the ability to quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
• Problem Solving: the capacity to identify challenges, analyze them, and develop practical solutions.
• Time Management: efficiently managing one's own time and tasks to meet deadlines and goals.
• Teamwork: collaborating with others, valuing diversity of perspectives, and contributing to group success.
• Technical Proficiency: proficiency in the necessary tools, software, and equipment relevant to the individual's role.
• Critical Thinking: the ability to evaluate information and make informed decisions based on evidence and logic.
• Self-Motivation: taking initiative and being proactive in pursuing personal and professional development.
• Emotional Intelligence: understanding and managing one's emotions and effectively relating to others in the workplace.
• Ethical and Professional Behavior: demonstrating integrity, honesty, and professionalism in all interactions.
  
  

Education, Experience And Requirements

• 6 months to 1 years’ experience working in retail.
• Previous work in a thrift retail environment is considered an asset.
• Previous experience operating a forklift, bailer, or garbage compactor is considered an asset.
• Valid Class G Driver's Licence with 3 years of experience driving delivery vans preferred.
  
  

Physical Requirements And Work Environment

• Ability to accurately perform repetitive work in a fast-paced environment, while maintaining department goals, double-check work to provide consistent performance.
• Understanding and knowledge of basic mathematical operations and numbers.
• Ability to stand and walk for the duration of shift. Constant bending, reaching, and using hands for repetitive actions.
• Lifting and carrying items up to 50lbs without assistance throughout shift . Pushing and pulling merchandise containers on wheels weighing up to 500lbs.
• Exposure to dust — all of designated shift, periodic temperature fluctuations and noise levels.
• Requirements to have open availability including days, evenings, weekends, and holidays.
• Interaction with customers, clients, and the public at large.
  
  

Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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