Operational Excellence and Sustainability Specialist

Position Details

Posting #: 29363

Department: Central Patient Portering

Employee Type: Temporary, Full Time

If Temporary, Number of Weeks: 72 weeks

Union: Non-Union

Openings Remaining: 1

Schedule

Work Days: Monday to Friday

Time of Day: Days

Shift: 7.5 hour

Shift Start: Hours are subject to change based on operational requirements.

This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown), King Campus (Stoney Creek East Hamilton), West 5th Campus (Hamilton Mountain)

Application Dates

Opening Date: 03/10/2024

Closing Date: 10/10/2024 Applications must be received online by 12:00 midnight on the Closing Date

Position Description

Position Summary

Reporting to the Director of Patient Support Services, the Operational Excellence and Sustainability Specialist will work to promote a customer/client-centered culture that strives to exceed customer and clinical needs, requirements, and expectations within Environmental Services (EVS), Patient Portering, Linen Management, Waste Management, Patient Food Services, Clinical Nutrition / Diet Office, third-party Retail Food and EVS services, and off-site locations for EVS and Food Services.

The Specialist will focus on the core foundational needs of each department ensuring standard operating procedures (SOPs), statement od works (SOWs), procedures, performance reviews, corporate and operational training is to a satisfactory level of compliance and will work to address and fill any gaps accordingly.

This role will be the key Support Services Sustainability Lead and lead or co-lead several Sustainability events, projects etc.

Safety and Quality Rounding programs will be implemented and adhered to supported by the West Tech Quality Audit program.

A defined quality program will be created that is sustained and further refined over time.

The role is responsible for ensuring compliance to Provincial Infectious Diseases Advisory Committee (PIDAC); cleaning procedures (EVS), HACCP Food Controls in place; Quality audits (all services) and action follow up to gaps achieving the target compliance score; training for Front Line and Supervisors (all services); general support for operational requirements (all services); and, Satisfaction Survey and follow ups.

Qualifications

• Bachelor’s degree in Business and Administration, Hospitality, or Health Care administration required
• CSNM certification and OHA Environmental Service Management program preferred
• 3-5 years’ experience with work loading and benchmarking practices, training frontline and supervisor staff, using or working with EPIC EMR system and West Tech auditing tools
• Ability to work and navigate in a high-paced complex healthcare environment.
• Ability to re-prioritize daily processes as many competing demands change and unforeseen issues arise.
• Strong working knowledge of Healthcare software programs
• Ability to work and liaise with external vendors and suppliers
• Strong communication, relationship management and customer service skills
• Understanding of change management skills (e.g. ability to create positive change, implement and assess change processes)
• Ability to validate current state delivery models utilizing external and best practice models
• Understanding of how to review current state, institute future state delivery models and create positive change is essential
• Demonstrated knowledge in Ontario and Canadian Waste Management Standards and practice: Environmental Services (EVS), Patient Portering, Linen Management, Waste Management, Patient Food Services, Clinical Nutrition / Diet Office, third-party Retail Food and EVS services
• Working knowledge of applicable Patient Food Services, Environmental, Linen and Portering services and regulatory requirements but not limited to: applicable IPAC guidelines, PIDAC standards, ORNAC standards Acts; Occupational Health and safety, WSIB, Human Rights, Employment standards
  
  

Responsibilities

• Conduct Safety and Quality Rounding with and without Supervisors
• Ensure process improvement and value stream mapping are in place and conducted to improve workflow for departments
• Conduct annual Operational Performance Audits (all services)
• Conduct site quality assurance audits (Cleanliness, Fluorescent Marker, Observational, Food Safety) for EVS, Portering, and Patient Food Services
• Quality Improvement including identifying trends and develop trending reports, monitoring quality assurance audits and developing recommendations
• Review third-party metrics on a regular basis & compare results of their audits with operational or third-party contract audits
• Mentor Supervisors to ensure that continuous quality improvement initiatives are incorporated into all activities
• Implement and maintain consistent training practices that meet service initiatives by providing guidance and direction for the implementation of training for employees
• Assist with design of internal training programs, including formulating lesson plans and determining training methods
• Conducts departmental-focused new employee orientation sessions (all services) and ensure all new staff orientation sessions are completed
• Facilitate courses and workshops to increase awareness and grow the skills of front-line and management staff (all services)
• Support and implement change directives and organizational goals set out by the Director and Executive Leadership Team
• Utilize EPIC and other systems to support the monitoring and measuring of key deliverables
• Review and synthesize key services performance metric data (Environmental and third-party)
• Analyze data and predict and implement change to ensure operations are running optimally
• Identify trends and develop trending reports to be sent to EVS/Portering and Patient Food Services Managers and Director of Patient Support Services
• Promote a customer/client-centered culture that strives to exceed customer and client needs, requirements, and expectations
• Work and liaise with external vendors and suppliers
• Serve as a resource for the EVS/Portering and Patient Food Services Managers and Director of Patient Support Services
• Assist with departmental and hospital initiatives and projects as directed by the Director of Patient Support Services
• Project manage various initiatives within the department as directed by the Director of Patient Support Services
  
  

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.