Job ID #30502: Benefits Assistant

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #30502: Benefits Assistant
• Union: Non-Union
• Job Description ID #: 7752
• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on October 9, 2024.
• Duration: 6 Months This vacancy is for a period of 6 months as a result of a back-fill.
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  
  

Summary Of Duties

Reporting to the Supervisor of Benefit Administration, the Benefits Assistant ensures the accurate and timely maintenance of benefit records by initiating and changing benefits information for all active and retired employees.

Responsible for the primary benefits administration of the multiple benefit programs and the management of benefits related employee data in the PeopleSoft System.

GENERAL DUTIES

• Responsible for the administration of various benefits programs (including group medical, dental, life, AD&D and long-term disability). Collects the necessary benefits related employee data for accurate and timely input of benefit transactions into the PeopleSoft system to ensure appropriate deductions and allocation of costs.
• Processes employee and dependent enrolments, terminations and changes in the PeopleSoft system to ensure appropriate benefit plan coverage is maintained in accordance with City policies and Collective Agreements.
• Promptly addresses inquiries from internal and external clients including employees, retirees and their families regarding benefit related matters and personal information changes which may affect their benefit coverage.
• Notifies employees and retirees of required documentation; of incomplete forms and inform them of approvals, denials, or requests for additional information with respect to medical underwriting.
• Corresponds benefit information through media such as email, letters, forms, reports and spreadsheets. Verifies communication content for accuracy.
• Responsible for filing all benefits related paperwork.
• Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton Corporate and Departmental policies and procedures related to Occupational Health and Safety.
• Performs other duties as assigned which are directly related to the normal functions of this position.
  
  

Qualifications

• General knowledge and understanding of employee/group benefits and their administration, normally acquired through courses at the post secondary level or a combination of education and relevant
• Significant attention to detail to ensure accuracy in creating/modifying employee benefit
• Demonstrated experience with PeopleSoft or other similar HRIS systems including generating ad hoc reports is preferred. Able to input data at an acceptable level of speed and a high degree of
• Demonstrated ability to manage a high volume of tasks and duties in an efficient manner in a deadline-oriented environment. Personal self-management skills to maintain professionalism, work independently, take initiative and set priorities in a fast paced and constantly changing
• Strong computer skills (Microsoft Outlook, Word and Excel).
• Ability to receive and interpret information where accuracy and understanding is important when responding to inquiries and requests for
• Superior written and oral communication skills to explain complexities of benefit coverage/concepts to ensure full understanding by employees, retirees and their
• High degree of sensitivity, good judgement and confidentiality is required.
  
  

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.