House Captain

Job Description

JOB TITLE: House Captain

DEPARTMENT: Community Services

NUMBER OF POSITIONS: 2

JOB STATUS & DURATION: Part time, Seasonal, Temporary

HOURS OF WORK: 24 hour workweek / shift work / variable hours

LOCATION: The Rose Theatre

HOURLY RATE: $18.11

JOB TYPE: Management and Administration

POSTING DATE: October 04, 2024

CLOSING DATE: October 27, 2024

Area Of Responsibility

Reporting to the Coordinator, Artist & Audience Operations, oversees a unit of volunteers and patrons, to ensure the successful operation of events and the safety and enjoyment for all.

Ensure positive theatre experiences are sustained through exemplary customer service. Provides direction to ushers and volunteers.

• Assume a lead role during events, liaising with Front of House Manager, Concessions, Volunteers, Maintenance, Technical, Box Office, Marketing, Production, City Departments, Community Affiliates and Clients.
• Ensure that all frontline equipment is in working order and readily available for the team
• Contribute to the successful and safe operation of theatre events by assisting team and clients during preparation for events including set up, ticket distribution, scanning, and supervising smaller events within events
• Responsible for ushers, volunteers, and assistants including volunteer application assessment, inventory, supervision, training and mentoring
• Responsible for load in and out of patrons, ticket taking, seating patrons, coat check, greeter in an assigned section
• Provide a high level of front-line customer service including greeting and engaging patrons
• Maintain an understanding of current and upcoming events and programs
• Maintain complete vigilance while on duty and be ready to respond to any emergencies
• Report all concerns, accidents and incidents to immediate supervisor and take appropriate action
• Complete administrative duties in a timely manner (eg. incident/accident reports, volunteer reports)
• Maintain a safe and tidy theatre spaces
• Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
• Always ensure the safety of patrons.  Coordinate emergency evacuation procedures as required.
• Attend meetings/training as required
• Performs other duties as assigned
  

Education

SELECTION CRITERIA:

• Ontario Secondary School Graduation Diploma (OSSD), or equivalent
• Smart Serve Certified
  

Required Experience

• Minimum one year experience in a customer service environment, preference given to those with an event or theatre background
  

Other Skills And Assets

• Understanding of theatre etiquette and culture as demonstrated through scenario testing
• Current Standard First Aid / CPR C / AED from an accredited organization
• Submit or agree to a Vulnerable Sector Criminal Record Check
• Exceptional customer service and communication skills
• Able to work efficiently independently and/or as an invaluable part of a team in a supervisory role.
• Able to speak publicly and lead a team, motivated and willing to take initiative and make decisions.
• Must be available to work flexible hours, evenings and weekends
• Preference will be given to students that have a permanent residency in Brampton.
• Various tests and/or exams may be administered as part of the selection criteria.
  
  

Interview: Our recruitment process will be completed with video conference technology.

If this opportunity matches your interest and experience, please apply online by clicking the button above by October 27, 2024 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The City of Brampton requires all applicants to have a valid Criminal Record and Judicial Matters Check (Level 2) or a Vulnerable Sector Check (if 18 years of age or older) issued from their local police department, dated within the last six (6) months. All checks must indicate for the purpose of employment.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new Alternate Format Request.