General Manager

Flight Cannabis - General Manager

We're hiring a General Manager at our newest location opening soon in Vic West!

Job Purpose:

As the General Manager (GM), you will report to the Senior Operations Manager and have the exciting opportunity to play a major part in the success of the company by bringing your experience, leadership and strong business acumen. You will grow the team, support a strong positive culture, manage inventory and over see the day-to-day management duties including driving sales, ensuring an exceptional guest experience, controlling expenses, improving productivity and delivering profitability. As an ambassador for Flight Cannabis, you enhance the brand by supporting community involvement and through compliance with government regulations and policy management. You will also be directly responsible for the selection, supervision, and development of our team; coach and mentor team members; and support education and development. Our ideal candidate is a people-oriented, growth minded leader who will communicate goals, processes, and policies and be involved in implementing marketing and promotional activities to continually increase sales, maximize margins, and increase market share for the company to achieve financial objectives.

Position Details: Permanent, Full-Time.

Compensation: Starting at $65,000 per annum.

Key Responsibilities:

• Leads the Flight Cannabis location in partnership with the Senior Operations Manager and other leaders in recruitment, staffing, product decisions, promotional activities and business operations.
• Inspires and motivates the team to meet performance goals and deliver impeccable & consistent guest service experiences.
• Provides strong people leadership in scheduling practices, communication, coaching, performance management as well as training and development, to create great culture.
• Accomplishes revenue targets by executing action plans, communicating goals and priorities, inspiring the team, following process and best practices.
• Reviews monthly, quarterly, and yearly financial reports with accompanying analysis of results, in partnership with the AM, identifying opportunities, variances, and initiating corrective actions to deliver profitable results.
• Ensures all cash handling policies, health and safety requirements, building and equipment maintenance standards are in compliance with company and government standards in all aspects of operational and team day to day execution.
• Provides input and recommendations for new products, programs, and services by identifying new opportunities, suggesting pricing, packaging, and/or process changes; surveying consumer needs and trends; and tracking competitors in the marketplace.
• Updates job knowledge by remaining aware of new operational and leadership processes and government regulations; participating in educational opportunities; reading professional publications
• Maintains strong community and business relationships.
• Provides input regarding specific location and operational data related to short term and long-range strategic planning and budget development to achieve overall sales and profitability goals.
• Such other duties as are customarily performed by one holding the position of a GM in businesses that are similar to Flight Cannabis.
• Such other and unrelated duties as may be assigned from time to time by the Employer.

Education, Skills and Qualifications:

• This position requires a solid combination of business management with industry related sales and hospitality knowledge, strong communication and leadership skills as well as:
• 3+ year of experience as an Assistant General Manager or retail management role.
• Experience must include direct accountability for achieving and driving sales
• Experience in successfully leading teams, ability to lead by example and building strong team culture.
• Demonstrated ability to exceed guest expectations and respond to guests and colleagues with kindness and respect.
• Strong communication skills and the ability to manage and motivate the team.
• Excellent communication and interpersonal skills.
• Good organizational and time management skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Knowledge of inventory control and merchandising principles is considered an asset.
• Familiarity with legal regulations related to the sale of cannabis.
• The ability to lift 25 kg repeatedly and stay physically active throughout the shift as well as work in a cold storage environment.
• Strong skills in MS Office, retail POS systems, and office administration.
• Selling It Right certification (and must be at least 19 years of age).
• Knowledge of cannabis, cannabis consumption methods, and cannabis culture is considered an asset.

The Truffles Group is an equal opportunity employer. Should you require accommodation during the recruitment process, please reach out to Nadia Valckx, Recruitment & HR Generalist [email protected].