Lead Sales Associate - Part-Time - TOMMY HILFIGER

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Lead Sales Associate - Part-Time - TOMMY HILFIGER

LEAD ASSOCIATE

REPORTS TO: Store Management

SUMMARY: The Lead Associate’s primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate has cash responsibilities and also performs a variety of operational activities as assigned by Store Management.

Overall Responsibilities

• Consistently provides TH Customer Service to company standard.
• Keep merchandise filled to appropriate levels on sales floor.
• Ensure the store is visually distinctive and appearance impeccably maintained.
• Minimize shortages through proper loss prevention procedures.
• Demonstrates awareness of store sales plans and results.
• Demonstrates awareness of individual contribution to business results.
• Follow all operational policies and procedures.
• Manage time and prioritize tasks.
• Demonstrate effective written and verbal communication skills.
• Attends Take 5 meetings and participates in staff meetings, as required.
  
  

Customer Service Responsibilities

• Generate maximum sales potential in accordance with the TH Customer Service standards.
• Builds repeat customer base through excellent data capturing and service.
• Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling.
• Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
• Effectively maintains zone coverage; acknowledges every customer within the zone; treats customers with priority over assigned tasks.
• Demonstrate effective written and verbal communication skills.
• Manage time and prioritize tasks.
  
  

Personal

• Represent the TH image through personal and professional appearance.
• Demonstrate professional image and conduct.
• Must be flexible to work rotating hours, as assigned by management.
• Communicate concerns to management.
• Assist in developing Sales Associates.
• Maintain respect of peer group, staff and supervisor.
• Create energy and excitement around shared goals and values and acts with integrity.
• Support all company / management decisions.
• Change schedules, adapt to the needs of the position, undertaking night shifts, weekends and holidays.
  
  

Operational Responsibilities

• Adhere to Policies and Procedures.
• Observe sales floor and stockroom for loss prevention and advises management of any unusual internal or external activity.
• Execute Opening and Closing checklist duties as directed by store management to ensure store is always ready for business.
• Operate all register transactions including that of management (refunds, exchanges, associate sales, post voids, store credits, sale sends, gift cards, cash pulls)
• Authorized to reconcile all media when requested: Count in register tills, count down register tills, safe cash fund secondary verification, audit registers between cashiers.
• Able to lift a minimum of 40 pounds and able to stand for long periods of time.
  
  

Merchandising & Visual Responsibilities

• Ensure consistent and accurate replenishment of product onto the sales floor.
• Comply with visual presentation standards.
• Execute markdowns and re-merchandise, as needed.
• Maintain store organization fixtures/hardware/general cleanliness.
  
  

PVH Canada Inc. shall notify its employees and the public about the availability of accommodation for applicants with disabilities and its recruitment process.