Customer Service & Retail Front Desk Associate- Contract

Company:Driven Brands

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

Summary

JOB DESCRIPTION:

The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer complaints, inquiries and processing transactions. CSR follows all bank procedures and policies when providing customer service. CSR participates in all assigned training, setting and meeting personal goals. CSR understands his/her role as brand ambassador and provides positive brand experiences to all customers.

Job Duties

• Maintaining and growing sales relationships with existing clients
• Identifying and soliciting potential clients
• Assessing clients' needs, recommending or assisting in the selection of appropriate goods or services, and negotiating prices of other sales items
• Providing input into product design where goods or services must be tailored to suit clients' needs
• Developing sales presentations, proposals, or other materials to illustrate benefits from use of good or service
• Estimating costs of installing and maintaining equipment or service
• Preparing and administering sales contracts and maintaining customer records
• Consulting with clients after sale to resolve problems and to provide ongoing support
• Handling Customer’s phone ordering.
  
  

Requirements

• High school diploma or GED required
• A certificate or diploma in a related field preferred
• Strong customer service and troubleshooting skills
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Proven data entry and typing skills
• Professional appearance and manners
• Strong work ethic and positive team attitude
• Strong skills for sales
  
  

This is a 3 month contract position with the possibility of extension.