Processing Administrator III

Job Summary

If you thrive in a fast-paced, dynamic environment where innovative ideas are encouraged, you may be the ideal candidate for our team.

The Plan Member Administration team within the Client's Group Benefits organization connects people, technology, and expert services to streamline benefits administration and deliver a consistent, powerful experience for both members and clients.

As part of our team, you will support large corporate clients, coordinating efforts to provide world-class benefits administration and customer service.

Key Responsibilities

• Ensure member data integrity and establish processes to safeguard against unauthorized changes.
• Analyze data for compatibility with client setups.
• Provide technical expertise on V-load requirements, including file layout, generator, client communication, claims history, and manual member loads.
• Offer technical and administrative support to Plan Member Administration staff regarding member setup and V-load activities.
• Recommend effective solutions for V-load offerings, considering client data and flex plan design, while liaising with the IS Team for testing.
• Attend client meetings to gather and document plan member data requirements.
• Identify and implement process improvement opportunities, including workflow enhancements and systems changes.
• Load all member data for new clients, including claims history and Health Care Spending Account (HCSA) balances.
  
  

Required Qualifications

• Minimum 1 year of experience in Group Benefits and Benefits Administration.
• Excellent negotiation and communication skills.
• Ability to demonstrate confidence and resilience in everyday situations.
• Good relationship management skills.
• Familiarity with standard payroll/electronic files.
• Intermediate to advanced knowledge of Microsoft Excel and SQL, including Visual Basic programming (e.g., filtering data, creating formulas, formatting cells).
  
  

Preferred Qualifications

• Knowledge of Benefits Administration Systems (e.g., Vital Objects) is an asset.
• Experience building files for electronic management teams.
  
  

Education

• Bachelor’s degree is an asset but not required.
  
  

Candidate Attributes

• An ideal candidate demonstrates resilience, adaptability, and strong communication skills. They can:
• Roll with the punches and adapt to changing circumstances.
• Persevere during busy periods and thrive in a fast-paced environment.
• Communicate effectively, expressing themselves clearly and transparently.
• Take accountability for mistakes and learn from them.
  
  

Education: Bachelors Degree