IT Lead Specialist, Technical Support

Overview

Exciting Career Opportunity with Competitive Compensation and Benefits at a Global Organization

Job Type: Permanent Full-Time

Location: Annacis Island, Delta, BC

Work Hours: Monday to Friday, 7:00 AM - 3:30 PM

Who We Are

Wallenius Wilhelmsen is a global leader in shipping and logistics, with over 155 years of experience and nearly 10,000 employees across 29 countries. We operate one of Canada’s premier vehicle processing terminals in Vancouver, employing over 300 union and exempt staff.

As the sole Auto Terminals operator at the Port of Vancouver, located on Annacis Island, we handle, accessorize, and distribute nearly 100% of all Asian-manufactured vehicle imports for the Canadian market. We partner with top auto manufacturers, including Toyota, Honda, Hyundai, Kia, and more, helping them deliver vehicles nationwide.

Why Join Wallenius Wilhelmsen?

• Competitive Salary and Annual Bonus: The salary range for this position is $84,000 - $100,000, based on experience and qualifications.
• Company-Paid RRSP Contributions: We contribute to your future with company-paid RRSP contributions, with no matching required.
• Comprehensive Health Benefits: 100% company-paid medical, dental, and vision coverage for you and your dependents.
• Career Growth and Stability: We provide excellent opportunities for advancement in a global organization with strong Canadian roots, offering you long-term job security.
• Inclusive and Diverse Work Culture: Our team reflects a variety of cultures and languages, fostering a welcoming environment where everyone belongs.
• Collaborative and Fun Environment: We prioritize work-life balance with events like summer BBQs, Christmas parties, and charity initiatives that help build a positive and engaged community.
  
  

Responsibilities

About the Role

As the Lead IT Specialist, Technical Support - Canada, you will be responsible for managing and supporting Wallenius Wilhelmsen's IT infrastructure across multiple locations in Canada. Your day-to-day will involve providing high-level technical support, managing IT projects, and improving systems that are critical to our operations.

Your Key Responsibilities Will Include

• Technical Leadership & Project Management: You will lead IT projects, including system design and installation, as well as perform ongoing system maintenance and troubleshooting. You'll be responsible for ensuring smooth and secure IT operations for both business and production environments.
• End-User Support: Provide Level 2 on-site and remote support for end-users, covering desktop and laptop hardware, Windows 11, Office 365, and mobility devices (such as handheld scanners and mobile phones).
• Infrastructure Management: Oversee the IT infrastructure at key facilities across Canada, including locations in Annacis, Richmond, Mississauga, and Halifax. You'll ensure that IT equipment is well-maintained, secure, and fully operational.
• Ticketing & Problem-Solving: Manage service tickets using ServiceNow, ensuring timely follow-ups and escalations when needed. You'll work closely with internal and external stakeholders to resolve major incidents and implement process improvements.
• Collaboration: Work with a distributed international team of IT professionals, providing executive support when required and assisting other global offices remotely as needed.
• Continuous Improvement: Drive continuous improvement initiatives to optimize IT operations and better serve the business. You'll be responsible for updating existing infrastructure and creating new process documentation to streamline support and operations.
  
  

Qualifications

This Role is a Great Fit If You Have:

Technical Competencies & Experience

• Bachelor’s Degree in Computer Science, Information Systems, or a related field, and at least 5+ years of relevant experience.
• Experience in PC/laptop setup, troubleshooting, and help desk support (both remote and on-site).
• Excellent knowledge of Windows 11 and Microsoft Office 365.
• Working knowledge of networking (VPN, wireless) and printer support.
• Familiarity with Power Apps, Power BI, and handheld scanner support (Android-based).
• Experience supporting mobile devices (iOS), third-party applications, and audio/video setups.
• Proven experience working closely with users, vendors, and all levels of management.
  
  

Preferred Qualifications

• CompTIA A+ Certification or equivalent knowledge.
• Certifications such as Microsoft, Dell, or Cisco would be an asset.
  
  

About You

• Strong interpersonal skills, with the ability to collaborate and work effectively within a team.
• Excellent analytical, problem-solving, and communication skills.
• Customer service-oriented, with experience serving both internal and external stakeholders.
• Detail-oriented with the ability to work independently and manage tasks under minimal supervision.
• Eager to learn new technologies and quickly adapt to changing environments.
• Fluent in English.
• Must hold a valid BC Driver’s License.
• Willingness to travel up to 30% of the time.
  
  

Ready to Apply?

If this sounds like the perfect opportunity for you, we encourage you to apply online today! We look forward to reviewing your application.