Fusion Machine Repair Technician

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Salary Range - $50,000-$55,000

Overview: We are seeking a skilled and customer-oriented Equipment Repair Technician to join our team. The ideal candidate will be responsible for troubleshooting, repairing, and maintaining our Demtech equipment, and Electrofusion Processors, providing technical support to customers, and ensuring all equipment operates at peak performance. In addition to field support, this role will involve ordering parts, entering service orders, and ensuring equipment is properly calibrated.

Additional duties will include:

• Troubleshooting and Repair: Diagnose and repair any issues related to DEMTECH equipment, ensuring quick and efficient resolution to minimize downtime. Perform regular maintenance and inspections to prevent future problems.
• Field Support: Provide direct technical support to customers via phone, email, or on-site visits. Address any operational issues, guide customers through troubleshooting steps, and provide solutions to ensure their equipment is functioning correctly.
• Parts Ordering: Identify necessary parts for repairs and maintenance, order these parts in a timely manner, and ensure stock levels are maintained. Collaborate with vendors to source and purchase high-quality components.
• Service Orders: Accurately enter and update service orders in the system, ensuring all details of the work completed, parts used, and any additional notes are properly documented.
• Calibration: Regularly calibrate DEMTECH equipment to ensure it meets operational and safety standards. Keep detailed records of calibration dates and ensure all equipment complies with regulatory requirements.
• Customer Training: Occasionally provide training to customers on the proper use and maintenance of DEMTECH equipment to prevent operational issues and extend the lifespan of their machines.
• Other Duties as assigned
• Perform other tasks as requested by the Profit Centre Manager

• Grade 12 diploma or equivalent; College and/or University degree an asset
• Possess a strong work ethic and a high standard of integrity
• Ability to develop comprehensive product and product application knowledge
• Excellent customer service skills
• Mechanical inclination
• Excellent organizational skills with an attention to detail
• Strong written and verbal communication skills to build and maintain effective working relationships with customers, vendors, and teammates
• Energetic, self-motivated, and able to work independently
• Possess a valid driver’s license

Preferred Skills:

• Previous experience with or knowledge of products sold at the Profit Centre

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.