Bilingual Operations Analyst

Accenture Operations professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement, and human resources. Depending on the role, Outsourcing professionals may be based at a client’s office or in one of Accenture’s Intelligent Operations centers around the world.

The Bilingual Operations Analyst applies excellent language skills to key business processes which are performed on behalf of our clients. These processes include purchase order processing, invoice processing, and support desk. These services are performed in Accenture’s Intelligent Operations center in Fredericton, NB, Canada. The Analyst is guided by other team members with procurement and accounting experience and will be trained on relevant business processes as part of the onboarding process. The Analyst interacts with the client’s end users, business stakeholders, and suppliers.

Key Responsibilities

Provide excellent customer service to client end users (employees), business stakeholders (managers) and suppliers (3rd party vendors).

Learn business concepts pertaining to procurement and accounts payable; apply this knowledge during daily transaction processing.

Learn desktop procedures with step-by-step directions and demonstrate increased efficiency over time in the application of those procedures.

Prioritize and manage a daily queue of purchase requisitions which are processed as purchase orders (PO) for issuance to vendors.

Support purchase order and invoice questions which are received by internal teams and suppliers.

Leverage other business teams, internal or external, to seek out answers where needed.

Ensure that transactions are processed promptly and accurately, and support desk queries are handled in a manner which maximizes customer satisfaction.

Review standard operating procedures to recommend and implement improvements.

Run and prepare reports on volumes, backlogs, processing and quality performance, and stakeholder satisfaction.

Ensure that issues are addressed promptly, and that action taken is communicated to all parties concerned.

Proactively escalate issues to supervisors for awareness and support.

Participate in client meetings and provide information to supervisors when required.

Support functional audits pertaining to PO processing by answering process questions and providing documentation.

Basic Qualifications

High School Diploma or equivalent.

Minimum 2 years prior experience working in a business professional setting.

Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Bilingual – English and French.

Preferred Qualifications

Bachelor's or College Diploma in Business, Finance, Engineering, or related field.

Experience procurement, accounts payable, or

Experience working with various business stakeholder teams and/or 3rd party vendors.

Technical proficiency in tools and technology supporting business processes and transactions.

Professional Skill Requirements

Strong organizational, analytical, and multi-tasking skills.

Strong communication (written and oral) and interpersonal skills.

Ability to work in a fast-paced environment.

Proven ability to work independently and as a team member.

Attention to detail.

Demonstrated leadership, teamwork, and collaboration in professional setting as military or civilian.