Citizenship Navigator - #24-171

Citizenship Navigator - #24-171

Ministry/Department: Citizenship

Competition#: 24-171

Position Status: Permanent

Compensation: $55,000 - $68,000

Classification: Nation Support 2

Location: Surrey/Hybrid/Remote

Hours Per Week: 37.5

Date Posted: October 2, 2024

Closing Date: October 16, 2024

Organization: MNBC

About the Opportunity

The Citizenship Navigator receives and reviews applications for citizenship and work directly with the applicant to complete their citizenship application. The Citizenship Navigator supports the applicant to obtain the primary source documents that are required for a citizenship application. Citizenship Navigators are the first point of contact in the application process and support applicants through complex issues with family members and resolve barriers in acquiring documents and records from multiple sources. They often support applicants for several months and sometimes years to complete their citizenship application. The Citizenship Navigator is responsible for recording and managing citizenship applications in the Citizenship Relations Management (CRM).

DUTIES & RESPONSIBILITIES

• Reviews applications for citizenship from individuals and completes a comprehensive evaluation of all documentation that has been received.

• Supports applicants in obtaining all required primary source documents and explain the citizenship process in detail.

• Communicates with applicants by email, phone, virtually and in-person.

• Conducts final comprehensive review of the citizenship application and advances to the Indigenous Research department if the application meets all the requirements and is complete.

• Supports applicants with barriers including technology, literacy, and intergenerational trauma.

• Guides the applicant through their connection to estranged and often distant family members when searching for records and information that will assist them in completing their application.

• Creates applicant profiles and records within the Citizenship Relations Management (CRM) system and ensures that profiles are updated and managed within the requirements of PIPPA and FOIPA.

• Digitizes records and maintains a high level of accuracy within the CRM system.

• Communicates as needed with the applicant to support the application process.

• Communicates in a calm, professional, and culturally sensitive manner while discussing sensitive and confidential topics.

• Uses deductive reasoning to problem solve situations that are conflict-laden and know when to notify their supervisor when the situation is unmanageable.

• Participates in committees and project teams as required.

• Undertakes related duties as assigned, consistent with the job grade of the position.

• Other duties may be assigned as needed to ensure the efficient operation of MNBC.

• Regular/ occasional attendance at meetings/ events that may require work and travel outside of normal business hours.

QUALIFICATIONS

• Certificate in archive and records management or a related field from a recognized, post-secondary institution.

• A minimum of three (3) years of related experience in social services is preferred.

• A combination of relevant experience, education, and training may be considered.

• Experience with de-escalation and conflict resolution is preferred.

• Advanced knowledge of office management systems and procedures and Client Resource Management systems.

• Demonstrated ability to effectively communicate both verbally and in writing.

• Experience managing sensitive and personal information.

• Proven ability to prioritize tasks, meet deadlines, and work with minimal supervision.

• Proven ability to utilize, adapt, and embrace new technologies, including Office 365 and other software required by the role.

• Knowledge and/or awareness of the historical and contemporary contributions made by Métis people in B.C.

• Possession of, or the ability to obtain, a Class 5 driver’s licence may be required.

• The position may require the completion of a Criminal Record Check and Vulnerable Sector Check.

How To Apply:

Please submit your cover letter, resume, and a copy of your credentials to [email protected], using "Citizenship Navigator - #24-171" in the subject line of the email.