Intern, Market & Consumer Insights

Employment Type: Internship

Contract Duration: 6 months

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About The Team You Are Joining

Are you passionate about market research? Interested in being an integral team member of the Market & Consumer Insights team where you would work and learn about how to collect actionable insights that drive business decisions? We are looking for an ambitious and self-motivated individual who wants to build a career in product research and customer experience. Your work will include helping to plan, execute, and analyze quantitative market research studies that support product roadmaps, marketing tactics and help to validate new product ideas.

In addition to being an excellent communicator, you should have excellent multitasking and organizational abilities. The successful candidate will also have in-depth knowledge of research methodologies with strong analytical and critical thinking skills.

The Market & Consumer Insights team conducts studies on customer satisfaction (Net Promoter Score) and for new product development for IATA’s Commercial Products and Services. Working closely with Product Managers, Marketing Managers and other key internal stakeholders, the team helps guide the product strategy to identify growth opportunities across the portfolios.

What Your Day Would Be Like

• Conduct quantitative market research using surveys
• Analyze collected data to identify trends and provide critical insights for business strategy
• Evaluate how to improve customer satisfaction for existing products
• Evaluate product-market fit for new products in development
• Identify and explore new opportunities before they make it onto the drawing board
• Assist with operational tasks such as managing survey invites, programming of surveys, creating dashboards and helping to produce research reports
  
  

We would love to hear from you if

• A degree in analytical or insights-focused fields such as economics, marketing, social or behavioral sciences, psychology, sociology, statistics, or a related field
• Academic projects or professional experience in manipulating and analyzing datasets
• Strong analytical skills including experience using statistical methodologies (regressions, t-tests, etc.) and knowledge of quantitative research methodologies
• Experience working with survey applications a plus (such as Qualtrics, SurveyMonkey, etc.)
• Experience with a programming language/software for data cleaning a plus (R, Python (Pandas), Stata, SAS, SPSS, etc.)
• Ability to leverage the Qualtrics API a plus
• Excellent PC skills, particularly with MS office programs (Microsoft Excel, PowerPoint, and Word)
• Ability to work under pressure and meet deadlines
• Strong communications and presentation skills
• Excellent oral and written English
  
  

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/ . We are looking forward to hearing from you!