Customer Service Representative

Join Team Green! GFL Environmental is Hiring a Customer Service Representative in Edmonton, AB!

Are you passionate about providing top-notch customer service? GFL Environmental is seeking a dedicated Customer Service Representative to join our team in Edmonton, AB. In this role, you will play a crucial part in promoting GFL's solid waste services to businesses and industrial establishments through professional and courteous interactions with customers.

About GFL:

At GFL, we're committed to investing in our people and fostering lifelong growth. Our employees, proudly known as Team Green, share a common goal of providing sustainable solutions that make our customers and communities GREEN FOR LIFE!

Here's why you should consider joining us:

• Competitive benefits plan, including RRSP match, orthodontics, and vision coverage.
• With over 20,000 employees across North America, we offer a dynamic range of career opportunities, diverse locations, and growth potential.
• Actively contributing to local communities through our flagship Full Circle Project.
  
  

Requirements:

• 1-2 years of customer service call center experience.
• Ability to thrive in a fast-paced environment, meet time deadlines, and perform under pressure.
• Excellent data entry, organizational, and record-keeping skills.
• Strong verbal and written communication skills with customers and employees.
• Proficient in Microsoft Outlook, Microsoft Word, and Excel.
• Work experience in the waste, recycling or environmental services industries an asset.
• Experience with Trux software an asset.
  
  

Key Responsibilities:

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Interacts with Customers, Customer Service Department, Sales, & Operations Staff reporting to Operations Manager.
• Fields incoming calls / emails from customers.
• Communicate with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone, and two-way devices.
• Assist with month end billing process.
• Receive, process and enter contracts and agreements.
• Data entry and monthly client reporting.
• AR procedures including invoice inquiries, adjustments, credits and payments.
• Assist with sales processes.
• Other duties as assigned.
  
  

If you're ready to be part of a dynamic team and contribute to our commitment to sustainability, we invite you to apply! Join GFL, where your skills are valued, and opportunities for growth are limitless.

#GFLTalent

About GFL

At GFL our goal is to invest in our people and provide opportunities to grow, for life!

• Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
• We offer a competitive benefits plan, including RRSP match, orthodontics and vision coverage
• With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations and growth!
• We appreciate all of the local communities we live and work in, and actively contribute to them through our flagship Full Circle Project
• We believe investing in the future is the right investment, our first fully electric truck is now in operation!
• GFL is traded on the NYSE & the TSX – search “GFL” to see our stock performance
  
  

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]