Application Support Analyst

Reference:

24000LDZ

Responsibilities

ABOUT THE JOB:

Global Banking Technology & Operations (GBTO) delivers day-to-day services to Global Banking & Investor Solutions (GBIS) Business Units and their clients. With IT & Operations teams working side by side under the same leadership, the goal of GBTO is to meet the evolving needs of its clients and market requirements, as well as anticipate technological advances to accelerate and support the transformation of GBIS activities. GBTO is at the very heart of this technological and operational challenge.

Within GBTO, our team oversees regulatory reporting and trading applications. We cover development, operation, and support for these applications, while adhering to agile and DevOps principles. Our team has the privilege of working in close collaboration with our stakeholders and a multitude of other teams.

technical stack

UNIX | SQL | PYTHON | BASH | KIBANA | GIT | JENKINS | AUTOSYS | AZURE | HADOOP

What will be your DAY-TO-DAY?

Your responsibilities include, but are not limited to, the following:

• Support users of regulatory reporting and trading applications.
• Monitor processes and infrastructure.
• Manage the resolution, tracking and documentation of incidents and requests.
• Communicate with users and other teams.
• Participate in Change Management / Release Management (CMRM) processes.
• Contribute to development projects within an agile team.
• Execute quality, non-regression and post-deployment tests.
• Contribute to the continuous improvement of our applications, operations infrastructure, processes, and documentation.
• Conduct data analysis for our users or for improvement purposes.
• Track Changes in production, QA, High Impact Incidents, and transversal incidents.
• Provide high quality analysis and action plan for incidents remediation.
• Produce and maintain application manuals and runbooks up to date.
  
  

Required

Profile required

Skills and Qualifications:

Must have:

• Experience working in a similar role in a complex information system environment
• Ability to structure, document, and share knowledge
• Familiarity with monitoring and job scheduling concepts
• Incident resolution and request handling
  
  

Nice to Have:

• Prior experience in a financial environment
• Familiarity with ITIL framework
• Basic financial / capital market knowledge
  
  

Education: Bachelor’s degree in computer science or related field

Languages: English, French

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Due to US Federal Securities law applying to this position, candidates who will apply for this position will be required to submit to an enhanced background screening, including the collection of their fingerprints by a third-party vendor selected by the Financial Industry Regulatory Authority (“FINRA”).

Why join us

OUR BENEFITS:

WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALE

Competitive compensation & benefits offering, including but not limited to:

• Minimum of 20 Vacation days + 4 personal days
• Supportive Maternity, paternity, parental and adoption leave policy
• Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)
• Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
• Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
• A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others)
  

Business insight

OUR CULTURE:

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.

For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)

D&I:

Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients
  
  

For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)

HYBRID WORK ENVIRONMENT:

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

Societe Generale is an equal opportunity employer and we are proud to make diversity a strength for our company. We are committed to recognizing and promoting the talents and achievements of our employees and staff, regardless of race, religion, color, national origin, sex, disability, age, gender, sexual orientation, and any other characteristic or status protected under applicable law. We strive to write our postings as inclusively as possible. If, however, one gender is used alone in this display, it designates persons of all gender identities.