Print Services Technician (Canon Hardware/Software configuration)

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Key Responsibilities:

• Working as part of a team provide Administrative and Client service to our Print environment.
• Knowledge of Canon products is a requirement.
• Canon Secure Print
• Canon Uniflow
• Canon Share Scan
• Canon printer hardware/software configuration
• Ensure client print environment stability.
• Engage with Clients as required and ensure a high level of client satisfaction
• Basic Printer hardware/software troubleshooting.
• Engagement with client vendors to arrange on site repairs throughout the environment.
• Troubleshooting to identify and resolve root cause of malfunctions at the deskside, Server and Software level
• Test for nominal operation of devices post-deployment
• Follow documentation and direction as required
• Provide proper and prompt updates to operational, knowledge and project documentation.
• Participate in Site specific operational and project planning and coordination.
• Liase with Client leadership and Client Corporate leadership as required.
• Ensure timely and accurate inventory management
• Participate in software evaluation and deployment with Application Stewards and project teams.
• Participating in the 'On Call' rotation
• Provide detailed reporting of corporate activities and projects to leadership as requested.
• Provide detailed weekly summary documentation for alternate shift members
  
  

Skills & Qualifications:

• A college or university education within Electronics or Computer Sciences or Equivalent
• 5 years of experience with Printer hardware/software, Print specific desktop troubleshooting and upgrades
• Previous experience completing complex Installs, moves, adds, changes of computer and Printer equipment
• Enhanced knowledge with Canon hardware/software. Canon specific certifications an asset.
• Windows Operating System proficiency ideally in Windows 10 / Windows 11
• ServiceNow Ticketing system experience or equivalent ticketing systems.
• Effective written and verbal interpersonal skills
• Critical and innovative thinking to resolve onsite and remote issues and future planning
• Outstanding customer service skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment, liaise with project team leaders
• Availability for escalated work assignments in the evening and on weekends as needed
• A valid driver’s license and a clean driving record
• Ability to lift a minimum of 40 lbs. regularly
• A+ Certification an asset
• First Aid / CPR certifications considered an asset
  
  
  

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility
  
  
  

Equity Statement

At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process.

At Compugen, we believe that everyone deserves a seat at the table. If you require accommodation, our People & Culture representative will work with you to meet your needs.