Field Service Technician

Reporting to the North American Service Division for Andritz Feed & Biofuel, the Field Service Technician is responsible for providing on-site services to end customers in all the industries (Feed, Biomass, Pet Food, Extrusion, and Industrial) that Feed & Biofuel serves in the Canada and US, with additional regional responsibilities and potential travel outside North America. Most of your work would be within the Ontario/Quebec region.

The preferred location for this position is Blenheim, ON where our shop is located, however, we will welcome highly skilled and experienced candidates residing in other major cities in the area.

Responsibilities may include but are not necessarily limited to the following:

• Provide technical support and on-call response to customers, other Field Service Technicians, Sales Managers, and Aftermarket Account Managers
• Actively participate in on-site assistance for start-ups and complex repair work
• Perform technical tasks (read & understand mechanical drawings, flow diagrams, and schematics, troubleshoot & identify mechanical, installation, or construction defects and/or poorly performing equipment. Perform measurements using Verniers, Micrometers, Dial Indicators, etc.
• Assist Customer Account Managers in identifying parts needed for repair, rebuild, or warranty prior to service work date
• Participate in trade shows and customer training sessions
• Timely completion of standard service reports, invoicing packages, and other administrative requirements
• Maintain site safe work practices during work scope execution
• Must carry a Company cell phone and be on call to assist with emergencies
• Special projects as assigned/required

When selecting candidates, we will be looking for the following essential skills, abilities, and experience:

• BS/BA degree in related discipline or relevant work experience preferred
• SAP experience preferred
• Basic understanding of pelleting, grinding and other ancillary processes
• Strong mechanical aptitude, understanding of assembly/disassembly of equipment
• Ability to work under minimal supervision in the field both independently and with other Service Technicians
• Must be self-motivated and have ability to handle multiple tasks
• Strong communication skills both verbal and written
• Strong math skills
• Legally entitled to work in Canada on a full time basis

Travel Requirements:

Travel extensively (on short notice, as needed via private/public transportation) within North America (Canada & USA) without restrictions. Minimal potential for international travel. Overnight travel approximately 70%

Must be able to train in Blenheim ON, Muncy PA (USA), and Garden City GA (USA) manufacturing facilities for an extended period of time at initial hiring, while also traveling to field sites with current technicians for on-the-job training.

WHAT CAN WE OFFER YOU?

Meaningful Work – ANDRITZ remains forefront of future engineering technologies and is committed to successfully delivering innovative, high-quality, environmentally responsible solutions to our customers, shaping the future we live in. Why are we so successful? Because we are passionate and love what we do!

Full Project Involvement – Working both locally and globally in a variety of key industries, our employees follow their design throughout the entire project lifecycle: from the initial concept, right into the field for commissioning. Employees and customers are both direct benefactors of this “total commitment” approach.

Professional and Personal Growth – As we continue to innovate and grow, so do our employees. From challenging and innovative work assignments to structured training programs, ANDRITZ provides employees with countless opportunities to grow their knowledge and be the best both professionally and personally.

Flexible Opportunities – ANDRITZ understands that life is a dynamic balance between personal and professional and believes that a successful and fulfilling career varies between people, so we offer a broad range of flexible opportunities.

In addition to a challenging career, professional development opportunities, and an inclusive and supportive work environment, to reward your commitment we offer a competitive salary that increases with technical capability, comprehensive benefits package, flexible work environment, and a defined contribution pension plan.