Event Security Coordinator

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As a valuable member of the Security Services team, you will be part of the Leadership group of the security department delivering security services for all Maple Leaf Sports & Entertainment Ltd. properties, events, people, and assets. Your leadership, passion, and dedication to teamwork will contribute to encouraging others and living our vision and values delivering outstanding safety and security services and customer support.

This hourly position will represent the Event Day Lead for all Sporting and Concert events hosted by MLSE. The Coordinator, Event Security will be an integral part of the overall MLSE security operation. This position requires irregular hours including evenings, nights and weekends depending on the events and activities in all MLSE venues.

• Lead, develop, and empower the department’s security services staff.
• Ensure the provision of outstanding, professional security services.
• Communicate positively and professionally with all staff and fans.
• Lead by example in team management and development, applying a “one team” approach; ensure departmental integrity and championship vision delivered.
• Ensure the safety of fans and employees through effective crowd management.
• Ensure adherence by fans and employees to MLSE policies and procedures.
• Ensure timely and effective reporting and follow-up on all incidents.
• Oversee and manage third-party contractors.
• Act as ‘Manager on Duty’ representing Security services as deployed at MLSE venues.
• Maintain a thorough understanding of Event Security Staff Collective Bargaining Agreements in place; foster positive employer/employee relations accordingly.
• Control Uniform matters including inventory and upkeep.
• Adhere to MLSE service standards, policies and ,procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application. 

• 3-5 years proven experience in security services or related field.
• Proven track record to listen, understand and communicate effectively.
• Demonstrated ability to build and develop professional relationships.
• Sports & Entertainment environment experience is a definite asset.
• Experience in public relations and risk management an asset.
• Both a team builder and teammate who can relate professionally to all levels.
• Ability to enhance and lead a positive, innovative, and encouraging work environment.
• Shown ability to perform well under pressure; handle multiple priorities at a time.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• A positive approach, incorporating integrity, confidentiality and, discretion.
• Confident user of MS Office 2000 and XP, particularly Excel.
• Possession of valid Security License (Bill C-159) an asset.
• Availability to work days, evenings, weekends or nights as deployed/instructed.

Apply by: October 25th, 2024

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. 

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