Catering Manager

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And that’s something we’re truly proud of. Work That Matters, People Who Care.

WHAT'S THE JOB?

We are looking to hire a dedicated Catering Manager to join our Northern Ontario team!  This role performs the administrative and financial duties for the catering team such as ordering and resolving discrepancies with suppliers and customers, creation, and adherence to budgets for all related costs of the catering operation and supervising and training all staff within their charge.

• Cook from scratch with local ingredients while continually sourcing and developing new ideas and ways to generate additional profit for the unit.
• Plan and develop menus and recipes for the cafeteria and catering events, incorporating both the company’s promotional themes and healthy options while also encouraging and incorporating creative ideas from employees.
• Establish and implement food preparation schedules for all staff and recipes, creating an efficient and organized process for each dish.
• In coordination with the Resident District Manager, plan and develop menus and recipes for catering events that meet the client’s needs, incorporating both the company’s promotional themes and the Healthwise Choices Program.
• Work with clients and customers to meet their needs/requests while staying within budgeted restrictions and adhering to all company practices and policies.
• Establish and implement food preparation schedules for catering events, creating an efficient, safe, and organized process.
• Organize and schedule the logistics for catering events, ensuring all preparation work is completed and events are set-up, delivered, and removed on time.
• Respond to customer and client concerns and requests immediately, resolving any issues that may arise.
• Implement new catering techniques and event planning ideas to provide a higher level of service.
• Coordinate with clients to ensure timely billing and collections for catering events.
• Ensure all staff are adhering to all required safety regulations and procedures while preparing food for catering events.
• Maintain clear lines of communication and understanding between all parties including the Chef , Food Service Director, District Manager, and catering staff (Company staff and temporary staff)
• When necessary, provide support to maintaining physical inventories, placing orders and help receiving and stocking supplies, resolve discrepancies with suppliers, and escalate any and all issues unable to be resolved to the Chef Manager, Food Service Director, or District Manager
• Participate in the planning, development, and implementation of Catering projects and special events, attending when necessary.
• Ensure the sanitation of the work area and equipment, maintaining a clean working environment.
• Actively seek out and identify additional opportunities for business growth.
• Handle the administrative duties for catering events including payroll functions, employee management, budgeting, and other duties that may arise during the operation of an event.
• Assist with the hiring of catering staff to ensure a well-balanced, successful team is in place to run events, which can include working with contracting agencies to meet staffing requirements.
• Train and develop staff in proper procedures and best practices while also providing coaching to help staff members reach the next stage in their career development.
• Listens to customers (internal and external) and responds professionally to all questions and concerns, directing concerns to further levels of management as needed.
• Update and maintain the catering website and it’s offering, promoting the organization and its provided services.
• Remain an ambassador of goodwill, ethics, and great client relations always on behalf of the Company.
• Assist with other unit operations as necessary.
• Other duties as assigned.

WHO ARE WE LOOKING FOR?

• Three years of recent related experience in the food service industry leading high volume catering teams, or an equivalent combination of education, training, and experience
• Red Seal Chef Status
• Previous experience with cost control and employee management
• ServeSafe and/or FoodSafe certified with thorough knowledge of all health and safety regulations pertaining to the food preparation/service industry.
• Superior communication skills in both verbal and written English.
• Able to effectively handle the concerns of employees, customers, and clients with tact while adhering to confidentiality policies.
• Work accurately and in an efficient manner while managing multiple tasks and priorities.
• Able to lead projects, forecast business needs, and identify and target growth opportunities.
• Highly organized with a strong focus and commitment to quality.
• Able to operate all related equipment in a safe manner.
• Able to effectively use a computer and all related software, including POS equipment.

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Employee Referral Program!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally

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