Hybrid Dispatcher
GFL Environmental Inc.
Date: 2 weeks ago
City: Calgary, AB
Contract type: Full time
GFL Environmental is looking for a Hybrid Dispatcher in Rocky View County, Alberta!
This position will communicate with drivers to assist with problem resolution while on route. Furthermore, will handle incoming service orders, direct drivers, and resolve service issues. Interact with customers, including customer service, sales, and operational staff. The dispatcher will use GFL proprietary software to enter ticket information and track productivity.
Why Join TEAM GREEN
At GFL our goal is to invest in our people and provide opportunities to grow, for life!
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]
This position will communicate with drivers to assist with problem resolution while on route. Furthermore, will handle incoming service orders, direct drivers, and resolve service issues. Interact with customers, including customer service, sales, and operational staff. The dispatcher will use GFL proprietary software to enter ticket information and track productivity.
Why Join TEAM GREEN
- Excellent Health, Vision and Dental benefits
- Life Insurance
- RRSP contributions
- Possible Over Time
- Excellent Work life balance
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
- Distribute, collect and review route sheets for proper days end data entry.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- May perform some additional responsibilities as assigned by the Operations Manager.
- Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
- Works with routing specialists to optimize routes.
- Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
- Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
- Records and document information from drivers and distributes to appropriate departments.
- 1-2 years in a transportation, dispatch or customer service role.
- Strong communication and interpersonal skills.
- Proficient in MS Outlook, Excel, Word, Logistics and geo-plotting software
- Knowledge of industry an asset.
- Advanced skill level with software applications and word processing accuracy including adequate typing speed.
- Required to work extended hours including occasional weekends.
- Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
- Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.
At GFL our goal is to invest in our people and provide opportunities to grow, for life!
- Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
- We offer a competitive benefits plan, including RRSP match, orthodontics and vision coverage
- With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations and growth!
- We appreciate all of the local communities we live and work in, and actively contribute to them through our flagship Full Circle Project
- We believe investing in the future is the right investment, our first fully electric truck is now in operation!
- GFL is traded on the NYSE & the TSX – search “GFL” to see our stock performance
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Interim Account Manager Winnipeg, Manitoba
FMC Corporation,
Calgary, AB
19 hours ago
Function OverviewThe successful candidate will be responsible to manage the assigned Canadian strategic account relationships, working with area management to set the account strategies, and to execute the day-to-day operations as a member of the Canadian sales team. The position is located in Winnipeg, Manitoba. Note: This is 14 - 18 months Leave of Absence coverage contract role that could...
Intermediate Water Engineer
GHD,
Calgary, AB
20 hours ago
Job DescriptionThe importance of water to the health of our world can’t be overstated. As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front.Together with our clients, we are thinking and doing things differently to help pre-empt and prepare for what's next. Be a part of...
Site Superintendent, Broadview Homes
Broadview Homes,
Calgary, AB
21 hours ago
Title: Site Superintendent (residential construction)Location: Calgary and surrounding areasAt Broadview Homes, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.Job OverviewReporting to the Field Operations Manager, as the Site Superintendent you will direct and oversee on-site construction activities....
