Multi-Task Station Agent

Are you a customer oriented professional? Do you want to be responsible for the handling and assistance of passengers and aircraft with particular emphasis on service, punctuality and quality as well as economic aspects?

If so, this job was made for you! Apply to make a difference! We will be there to onboard you in order to be successful!

Tasks

Your main tasks include, among others:

• Provide customer care and sales-information to customers (incl. Miles & More customers)
• Calculating and issuing tickets incl. re-issues
• Issuing of PEVs
• To process refunds, TODs, replacement documents and excess luggage
• Carry out all check-in procedures
• Carry out boarding incl. gate-closing tasks
• File passenger irregularity reports
• Issue Weight and Balance documents
• Carry out post flight duties
• Ensure necessary communication with relevant departments
• Coordination and supervision of all aspects of the work flow on the apron
• To carry out last minute changes
• Provide assistance to passengers with special needs
• Focus on generating and increasing ancillary revenues in all areas
• Assist with admin tasks
• Carry out all gate related task
• Participation in other duties as assigned
  
  

Benefits

• Education
• Long Disability
• up to 60 Sick Days
• 15 Vacation Days
• Life Insurance
• Employee Assistance Program
• Flight privileges
  
  

Requirements

To be successful in this role you will need to have a combination of the below requirements:

Requirements

• Intermediate school qualification (e.g. GCSE-level) and completed
• Vocational training in the commercial field or service industry
• Numeracy
• English fluent, both spoken and written
• German desirable
• Driving license
• PC-skills preferred
• Ability to make ad-hoc decisions
• Suitability for shift work and ability to work under pressure
• Ability to deal with conflict
• Social skills
• Team player
• Well-groomed appearance
• Poss. psychological aptitude test
• No permanently assigned workstation
• Weather factors and noise pollution
• Lifting of luggage up to 23kg
• CV/Resume required
• Company will not provide relocation assistance
• Candidates MUST have a valid work permit for Canada and preferably be residing in Vancouver
  
  

Company

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.