Application Support Engineer � Senior (promos)

Job Title: Application Support Engineer, DevOps Engineer (promos)

Primary Location: Canada (Ontario or British Columbia)

Position Type: 6 month contract to hire

Overview

TalentFish is casting a line for a n Application Support Engineer/DevOps Engineer focus on Ops - LINUX (command line), Python, RUBY, Bash/Zsh, API, SQL, AWS . This is a 6-month contract to hire role in Ontario or British Columbia. This is a great opportunity to work on a newly created team who is focused on running and maintaining promotions. This is a fun creative role for a DevOps focused Engineer who loves creating. Our client is a premier agency providing advertising, promotions and digital games and sweepstakes to some of the world's largest and most well-respected brands. This is a high energy creative organization with a tremendous reputation.

What You Bring To The Role. (Ideal Experience)

• 5+ years of professional experience with a title such as Application Support Specialist, DevOps Engineer Software Support Engineer equivalent
• Experience working on LINUX - Command Line
• Demonstratable experience with scripting languages such as Python, or Ruby and Bash/Zsh
• Experience with HTTP & REST APIs, and testing using - tools such as Curl or Postman
• Basic SQL - execute standard SQL commands from the command line to satisfy ad-hoc support requests
• Experience with AWS services and security best practices and cloud computing concepts
• Proficient in monitoring and diagnostic tools such as Grafana and Prometheus, setting up dashboards, interpreting real-time data, and implementing alerting systems for proactive incident management.
• Experienced with Graylog or Loki (centralized logging systems) experience writing sophisticated queries to extract, analyze, and monitor log data for operational insights and troubleshooting.
• Solid understanding of security and encryption practices
• Ability to read and write IaC such as Terraform
• Experience with proxy, debugging, and profiling tools
• Proficiency reading and writing XML/XSD
• Comfortable with version control such as GIT
• Demonstratable analytical skills, problem-solving, diagnoses issue resolution, communication and interpersonal skills details -oriented, team player and self motivated, proactive.
• Nice to have system profiling and performance tuning
  
  

Nice to have:

• Ability to use Athena to perform ad-hoc support queries against data in S3 buckets
• Understanding of JVM memory management and garbage collection tuning
• Experience with Java and/or NoSQL databases
• Familiarity with Elasticache, DynamoDB, APIGateway, Lambda, Cloudwatch, Cloudfront, Cognito
• Experience with load testing high performance distributed systems
  
  

What You'll Do. (Skills Used in this Position)

• Provide advanced application support for our promotion platform, addressing and resolving issues promptly to ensure optimal system performance.
• Collaborate with the development team to diagnose and troubleshoot application-related issues, identifying root causes and implementing effective solutions.
• Gain understanding of platform capabilities so you may confidently interface with internal, vendor, and client technical teams for smooth integrations and troubleshooting
• Monitor system performance and conduct regular health checks to proactively identify potential issues and areas for improvement.
• Lead incident response to ensure swift resolution of anomalies detected in internal platforms, downstream client environments, as well as partner systems
• Ensure continuous up-to-date communication on incident response to key stakeholders
• Author official incident response reports providing executive summary, timeline of key moments, root cause analysis, and recommendations for system and process improvements to prevent recurrence. Provide a walk-through of the report for the larger team and incorporate their feedback.
• Develop and maintain support documentation, including troubleshooting guides, FAQs, and system configuration details.
• Assist in the deployment of new releases and updates, ensuring smooth transitions and minimal disruption to services.
• On-call support rotations to provide 24/7 assistance as needed.
• Contribute to the continuous improvement of support processes and tools, leveraging feedback and data to enhance efficiency and effectiveness.
• Mentor and train junior support engineers, sharing knowledge and best practices to build a strong, capable support team.
• Responsible for configuring and maintaining cloud environments for application runtimes utilizing automated scripts to streamline deployment, scaling, and management processes, ensuring optimal performance and reliability
  
  

TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible.

At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!