Information Technology Technician

Would participating in the early stages of a plant's startup and operations be an exciting challenge for you? Do you prefer working on the South Shore of Montreal? Are you recognized for your flexibility and customer service skills? If the answer is yes, this opportunity is for you! Our client, located on the South Shore of Montreal and a key player in Quebec’s sustainable economy, is positioning itself to become the leading producer of green energy in Quebec. Under the supervision of the IT Services Manager, the incumbent provides user support regarding the use of equipment, operating systems, and software across various platforms (computers, mobile devices, servers, and networks). They are also responsible for installations, configurations, and problem-solving. If you feel you match our ideal profile and want to help build a more sustainable and environmentally friendly future, don’t hesitate to send us your application!

Tasks

• Follow up on requests for new employees and contractors, such as access, equipment, applications, peripherals, data sharing, and files (SharePoint).
• Install, configure, and set up computers, mobile devices, servers, and networks.
• Work with software and system users to provide technical support and assistance on their software, hardware, or technical issues such as connectivity, performance slowdowns, data inaccessibility, or inefficient issues.
• Install software and launch newly installed programs for the first time.
• Provide technical documentation and recommend hardware changes when necessary.
• Manage the IT inventory and communicate needs to the IT Services Manager.
• Diagnose and troubleshoot problems.
• Perform routine, security, and quality controls.
• Stay updated on new tools, software, equipment, and applications, and maintain your knowledge.
• Forward equipment repair issues to service providers and keep accurate records.
• Maintain the assignment of software, licenses, and equipment.
• Identify, with the IT Services Manager, user training needs and assist with their learning.
• Contribute to drafting maintenance procedures and reference documentation.
• Perform any other related tasks.
• If you're ready to take on new challenges, we want to meet you!
  
  

Advantages

• Group insurance.
• Competitive salary.
• Unique technological environment developed through Quebec expertise.
  
  

Job requirements

• College diploma in computer technology.
• Minimum of five (5) years of on-site industrial service and intervention experience.
• Excellent knowledge of the following IT environments: PC, network services (switches), firewalls, and cloud environments.
• Experience with installing equipment and software in a Windows environment.
• Excellent knowledge of the following Microsoft operating systems: Windows 11 Professional, Windows Server, Linux, and Red Hat OpenShift.
• Teams Telephony.
• Server: Windows.
• Networks: Fortinet.
• Knowledge of Office suite, Teams, SharePoint.
• Bilingual (written and spoken), with strong proficiency in written French (writing skills).
  
  

Desired profile

• Strong time and priority management.
• Quick problem-solving and analytical skills.
• Independent and efficient.
• Results-oriented.
• Client/partner-focused.
• Collaborative and interpersonal skills.
• Adaptability.
  
  

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Advisor for this position

Carlos Alberto Danies Mesa

514 717-4288

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