Operations (Ops) Team Lead

TSMG Holding


Date: 1 week ago
City: Barrie, ON
Contract type: Full time
The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager. Primary Responsibilities:

  • Manage team of Data Collection Driving Operations field resources
  • Drives day-to-day operations following standard operating procedures
  • Assist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyors
  • Conduct periodic reviews with teams and Program Managers
  • Facilitate teams meetings to disseminate relevant information to the Team
  • Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed
  • Provide Subject Matter Expert (SME) advice on regional issues and concerns
  • Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations
  • Participate in weekly and monthly business review meetings with internal and external stakeholder
  • Assist in gathering and analyzing reporting details
  • Provide status reports (weekly, monthly, etc.) as required
  • Support with special projects; Invoice verification, and reporting metrics as needed
  • Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs
  • Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization
  • Assist in adherence to quality, safety and financial controls
  • Identify and monitor performance trends and take necessary corrective actions to meet
  • SLA targets and ensure customer satisfaction
  • Provide insight, guidance, Continual Service Improvement and Service Assurance support
  • Assist in driving service improvement programs and initiatives
  • Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions
  • Escalate issues (performance/functional) to management team as needed
  • Additional duties as defined


Required qualifications:

  • Experience as a people manager, and/or operations lead
  • Strong written and verbal communication skills
  • Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues
  • Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)
  • Self-motivated with a proven track record
  • Team player and willing to assist when and where needed
  • Ability to analyze data and establish measurable action plans to improve performance
  • Ability to travel

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Gerant de departement

RONA, Barrie, ON
3 days ago
En travaillant au sein de la grande famille RONA, vous bénéficierez de nombreux avantages, comme :Un environnement de travail inclusif et sécuritaireUne sensibilité à l’équilibre travail-vie personnelleDes rabais exclusifs aux employé(e)sDes avantages sociaux : assurances (certaines conditions s’appliquent), révision salariale annuelle, etc.Des possibilités d’avancement au sein de l’entrepriseUn employeur engagé dans sa communautéDu travail d’équipe et de la formation continueUn...

Product Operations Lead | Georgian Mall

lululemon, Barrie, ON
4 days ago
Requirements Description & Requirements Who We Arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our...

Water Heater Installer

Reliance Home Comfort, Barrie, ON
2 weeks ago
Find Your Limitless with Reliance By joining Reliance as a Water Heater Installer , you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless...