VAS Operations Engineer

Designated Office:

6080 Young Street,

Halifax, NS

This position is:

Hybrid, Minimum 3 days per week in office.

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

This position is based out of Young Tower in Halifax, NS, and is a Hybrid work environment with 3 days per week in office.

Responsibilities

• Ensuring high quality and timely VAS Operations deliverables, e.g., high quality and availability of VAS nodes and services (performance KPIs); high quality and reliable operations and support; life cycle management, performing SW upgrades and updates; loading, testing and implementation of corrections (including security patches) and new features in the network; preventive maintenance; operational and customer issues support, etc.
• Development and validation of, and adherence to Methods of Procedures and Change Application Procedures to ensure high quality of network implementations.
• Perform periodic network audits and inconsistency cleanups to maintain the health of the network as it evolves.
• Participate in regular security/vulnerability scans and respective corrective and preventive actions
• Follow the relevant processes and propose/implement possible improvements to the processes and procedures.
• Stay on top of relevant VAS, LTE, IMS/VoLTE and 5G technology, as well as upcoming industry and regulatory requirements.

Requirements:

• University degree in Electrical/Telecommunications Engineering Computer Science, or similar.
• A couple years’ of experience focusing on operational tasks related to communications protocols, databases, IT security, etc.
• An understanding of Linux systems, with some development, coding and scripting abilities is an asset; including Shell, Python, etc.
• Knowledge of TCP/IP related translations; understanding of SIP, Diameter and HTTPs protocols is an advantage.
• An understanding of Mobile Core/IMS and/or VAS network architecture would be preferred.
• An understanding of computer security, privacy requirements, and possible risks/exposure. Experience and participation in related activities, vulnerability scans, security fixes and patches would be an asset.
• Teamwork, customer focus, accountability, cooperation, respect, and innovation are demonstrated on daily basis.
• Ability to work under pressure while faced multiple deadlines and to be on-call to provide 24/7 technical support.
• Good communication (spoken and written) and negotiation skills.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!