Customer Success Specialist – 4 days remote – $25/hour

Position: Customer Success Specialist

Location: Montreal

Salary: $25/hour

Schedule: 4 days remote / 1 day in office

Join Our Mission to Make a Difference for People and the Planet!

We are seeking a Customer Success Specialist who is passionate about fostering relationships, prioritizing sustainability, and delivering outstanding customer experiences. If you have a growth mindset and want to be part of a company that values people and the planet, this is the perfect opportunity for you!

What You’ll Do

As a Customer Success Specialist, you’ll be an essential part of our team, guiding customers through their journey with us and ensuring a smooth and memorable experience. You'll handle everything from initial inquiries to post-delivery support, ensuring that every interaction leaves a positive impact.

Your Responsibilities

• Customer Relationship Building: Establish and nurture long-term relationships with customers, ensuring their needs are met and their experience is seamless.
• Order Management: Process orders accurately and efficiently, from entry to fulfillment.
• Sustainability Advocacy: Share our mission of treating people and the planet as top priorities and communicate how our values are reflected in our products and services.
• Problem Solving: Address any customer issues or concerns promptly and professionally, ensuring customer satisfaction at every stage.
• Collaboration: Work closely with internal teams to ensure smooth operations, delivery, and continuous improvement of customer experience.
  
  
  

What We’re Looking For

• Customer-Centric: A passion for delivering exceptional customer service and building meaningful relationships.
• Attention to Detail: You catch every detail, ensuring orders are processed accurately and efficiently.
• Problem-Solver: You have a knack for finding solutions and thrive in a fast-paced environment.
• Excellent Communicator: Strong verbal and written communication skills with a collaborative spirit.
• Growth Mindset: Eager to learn, grow, and be part of an evolving company that values both personal and professional development.
  
  
  

What’s In It For You

• Competitive Pay: $25/hour with opportunities for growth.
• Impactful Work: Be part of a team committed to sustainability and making a positive difference.
• Flexible Schedule: Work primarily remotely with only 1 day in office.
• Dynamic Culture: Join a forward-thinking company that values innovation, collaboration, and sustainability.
  
  
  

Ready to grow your career while making an impact?

Send your CV to alessandra .dipeco @quantum .ca and become part of a team that prioritizes people, the planet, and success!

OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

CNESST permit numbers: AP-2000158 & AR-2000157