Senior Business Analyst

Our client is seeking a Senior Business Analyst in the Finance Department who has a strong background in financial and purchasing systems and controls, business analysis, and technical program management expertise.

Also, this individual will be responsible for managing the business and technology aspects of core enterprise systems that are composed of multiple, complex business processes and technology systems.

Responsibilities:

• Overseeing the day-to-day management of technology systems, which includes incident review and resolution, change management, vendor management, relationship management and business unit support
• Develop and document detailed process maps, workflows, scope definitions, and business requirements using business tools (e.g., Visio). Analyze system usage to recommend, implement and manage configuration and practical change.
• Eliciting and articulating user, system and operational requirements including, but not limited to, development of process maps / flows and process descriptions, requirements workshops, scope definition, feature definition, use case development, and business analysis
• Collaborate with the business to identify long-term requirements and priorities, evaluate future technology trends, and develop business systems strategies, plans, and architecture. Maintain Plans of Record and provide updates to Technology Roadmaps.
• Configure, test, and troubleshoot vendor-packaged solutions and integrations to ensure system functionality.
• Manage system implementations, ensuring alignment with business needs and technical requirements (Oracle Fusion, Enhancements on boundary systems (Chrome River, Maximo).
• Manage vendor relations for software and consulting services, including drafting and reviewing contracts, preparing IT specifications for RFPs, overseeing software licenses and compliance, ensuring timely upgrades, and handling vendor performance, deliverables, and issue escalation.
• Provide multi-channel support for applications, including responding to queries, resolving issues through root cause analysis, coordinating with business units and vendors for software updates and patches, monitoring system performance, and maintaining records of service requests and resolutions.
• Create and present business cases, including cost/benefit analyses, to support decision-making.
• Mentor business and junior resources in business analysis, technical troubleshooting, and application support skills.

Qualifications:

• At least 10 years’ post degree experience implementing and supporting enterprise-class applications in medium to large sized organizations, plus at least 5 years of business analysis and project management experience (senior level), supplemented by a bachelor’s degree in Computer Science, Business Administration or a related field; or an equivalent combination of training and experience
• One or more of the following formal certifications are required: Project Management Professional (PMP), Certification of Competency in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP), Certified Professional Accountant (CPA) and/or formal certification in specific and relevant software application(s)
• Excellent interpersonal, negotiation and mediation skills to promote/negotiate client group acceptance and implementation of new/revised programs/products and services
• Strong ability to apply knowledge of ERP financial modules relating to designated business areas, as well as understanding the interdependencies between modules
• Proven ability to manage multiple complex IT activities and projects efficiently under tight deadlines, with a focus on service delivery and proactive solutions.
• Strong analytical skills
• Strong project management skills, including proven on-time, on-budget delivery of medium scale projects
• Strong communication skills, both written and oral
• Excellent documentation skills, including workflow documentation
• Strong vendor management and relationship building skills